Samsung UE55B7020WWXBT, UE55B7000WWXBT Troubleshooting for Anynet+, Problem Possible Solution

¦Troubleshooting for Anynet+

Problem	Possible Solution
Anynet+ does not work.	● Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
	● Connect only one receiver (home theatre).
	● Check if the Anynet+ device power cord is properly connected.
	● Check the Anynet+ device’s Video/Audio/HDMI 1.3 cable connections.
	● Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	● Check whether the TV remote control is in TV mode.
	● Check whether it is Anynet+ exclusive remote control.
	● Anynet+ doesn’t work in certain situations. (Searching channels, Operating Media Play, Plug &
	Play, etc.)
	● When connecting or removing the HDMI 1.3 cable, please make sure to search devices again or
	turn your TV off and on again.
	● Check if the Anynet+ Function of Anynet+ device is set on.
I want to start Anynet+.	● Check if the Anynet+ device is properly connected to the TV and check if the Anynet+ (HDMI-
	CEC) is set to On in the Anynet+ Setup menu.
	● Press the TV button on the TV remote control to switch to TV. Then press the TOOLS button to
	show the Anynet+ menu and select a menu you want.
I want to exit Anynet+.	● Select View TV in the Anynet+ menu.
	● Press the SOURCE button on the TV remote control and select a device other than Anynet+
	devices.
	● Press P >/<, PRE-CHand FAV.CH to change the TV mode. (Note that the channel button
	operates only when a tuner-embedded Anynet+ device is not connected.)
The message	● You cannot use the remote control when you are configuring Anynet+ or switching to a view
‘Connecting to Anynet+	mode.
device...’ appears on the	● Use the remote control when the Anynet+ setting or switching to view mode is complete.
screen.
The Anynet+ device does	● You cannot use the play function when Plug & Play is in progress.
not play.
The connected device is	● Check whether or not the device supports Anynet+ functions.
not displayed.	● Check whether or not the HDMI 1.3 cable is properly connected.
	● Check whether Anynet+ (HDMI-CEC)is set to On in the Anynet+ setup menu.
	● Search Anynet+ devices again.
	● You can connect an Anynet+ device using the HDMI 1.3 cable only. Some HDMI cables may not
	support Anynet+ functions.
	● If it is terminated by an abnormal situation such as disconnecting the HDMI cable or power cord
	or a power failure, please repeat the device scan.
The TV programme	● Check whether the antenna jack on the recording device is properly connected.
cannot be recorded.
The TV sound is not	● Connect the optical cable between TV and the receiver.
output through the
receiver.

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