Solve fax problems, Fax troubleshooting checklist | HP PRO X476 MFP

Solve fax problems

Fax troubleshooting checklist

●Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

●For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product.

1.Verify that the telephone cord is plugged into the correct port on the back of the product.

2.Check the phone line by using the fax test:

a.On the control panel, open the Setup menu, and then open the Fax Setup menu.

b.Select the Fax Tools button.

c.Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results:

●Pass: The report contains all of the current fax settings for review.

●Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.

●Fail : The phone line is not active. The report contains suggestions for how to resolve the issue.

3.Verify that the product firmware is current:

a.Print a configuration page from the control panel Print Reports menu to obtain the current firmware date code.

b.Go to www.hp.com.

1.Click the Support & Drivers link.

2.Click the Download drivers and software (and firmware) link option.

3.In the For product box, type the product model number, and then click the Go button.

4.Click the link for your operating system.

5.Scroll to the Firmware section of the table.

◦If the listed version matches the version on the configuration page, you have the most current version.

◦If the versions are different, download the firmware upgrade and update the firmware on the product following the on-screen instructions.

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

◦Resend the fax.

150 Chapter 12 Fax

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HP PRO X476 MFP manual Solve fax problems, Fax troubleshooting checklist

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 103 109 121 129 171 185 186 233 225227 237 245 255 257 Product basics Product overview HP Officejet Pro X476 MFP Series models HP Officejet Pro X576 MFP Series models Environmental featuresOfficejet Pro X576dw models Paper handling Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout Jan 00 00 0000a Buttons on the Home screen Enww Control panel help system Control panel menus Copy menu Settings HP Copy Fix Menu item Sub-menu item Fax menus To open these menus, touch the Fax button Scan menus Menu item Sub-menu item Description Apps Setup MenuPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged Network Setup menu PIN Legacy Default IP Off Restore Network Device Setup menu HP Digital Solutions Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Control panel menus Tools menu Menu item Description Print Reports menu Usage CD installation Connect the product using a USB cableConnect the product Supported network protocols Install the product on a wired networkConnect the product to a network Obtain the IP address Install the software Configure IP network settingsView or change network settings Set or change the product password Touch the Manual IP Address button Setting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Connect the product Supported operating systems and printer drivers for Windows Recommended software installationUse the product with Windows Select the correct printer driver for Windows Use the product with Windows UPD installation modes Change print job settings for WindowsPriority for print settings HP Universal Print Driver UPD Change the default settings for all print jobs Change the product configuration settings Supported utilities for Windows Remove the printer driver from WindowsOther Windows components and utilities Use the product with Windows Software for Mac computers Use the product with MacSupported operating systems and printer drivers for Mac HP Utility for Mac HP Utility features Open the HP Utility Priority for print settings for Mac Change printer-driver settings for Mac Fax with Mac Remove the printer driver from Mac operating systemsSupported utilities for Mac HP Embedded Web Server Scan with Mac Use the HP Scan software to scan images to a Mac computer Scan using Apple Preview Solve problems with MacScan using Image Capture Paper and print media Understand paper use Supported paper sizes Media type Size Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes 3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity 7Tray 2 main tray and Tray 3 accessory tray Paper type Weight Capacity Load paper trays Load Tray 1 multi-purpose tray on left side of the product Load Tray 2 or optional Tray Load the document feeder Configure trays Paper use Configure the product Configure trays Paper and print media Ink cartridge information Ink cartridgesColor Cartridge number Part number Supplies views Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Manage ink cartridges HP anticounterfeit website Print with General Office modeStore and recycle supplies Recycle supplies Ink cartridge storage Replacement instructions Replace the ink cartridges Replacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Interpret the Print Quality Section Magenta Yellow Interpret control panel messages for supplies Used color installed Install color cartridgeNon-HP ink cartridges installed Incompatible color Recommended action Ink cartridges Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Select the paper type with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Print a cover page with Mac Create a printing presetUse printing presets Print multiple pages on one sheet of paper with Mac Set the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print colored text as black grayscale with Windows Cancel a print job with WindowsAdditional print tasks Windows Print on special paper or labels with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OS Resize documents or print on a custom paper size with Mac Use HP ePrintChange the paper size and type with Mac Use watermarks with Mac Touch the Enable Web Services button Use the HP ePrint Mobile Driver AirPrint Supported operating systems Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Plug and Print USB Drive printing Tiff Touch Start Black or Start Color to start the print job Print Color Adjust colorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink Spread Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Copy Copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Collate a copy job Copy settingsCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Set the paper size and type for copying on special paper Define custom copy settingsPrint or copy edge-to-edge Copy photos Copy mixed size originals Copy on both sides Copy on both sides automatically Copy on both sides Copy Scan Scan to a USB drive Use scan functionsScan methods Scan an original from HP scanning software Scan from a TWAIN-compliant program Scan by using other softwareMac OS Scan from a WIA-compliant program Scanner resolution and color Scan settingsCancel a scan Scan by using optical character recognition OCR software Resolution and color guidelines Lighter/Darker Scan quality Scan a photo to USB Scan Configure fax settings Set up faxInstall and connect the hardware 12 Fax Use the phone book Include common localized characters Create and edit speed-dial entries Use speed dialsDelete speed-dial entries Set special dialing symbols and options Set fax settingsSend-fax settings Manage group-dial entries Set autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the light/dark setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution Cover-page templates Receive-fax settingsSet the default resolution setting Set fax forwarding Set the number of rings-to-answer Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set fax polling Set the fax sounds volumeSet stamp-received faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service DSL Send a fax Fax memoryDelete faxes from memory Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a standard fax from the computer Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Send a fax using monitor dialing Use access codes, credit cards, or calling cards Send faxes internationally Print a fax Receive faxes when fax tones are audible on the phone lineReceive a fax Reprint a fax Solve fax problems Fax troubleshooting checklist Solve fax problems Document feeder door is open. Canceled fax Fax error messagesCommunication error Fax is busy. Canceled send Fax receive error Fax is busy. Redial pending Fax storage is full. Canceling the fax receive Fax Send errorFax storage is full. Canceling the fax send No dial tone No fax answer. Canceled sendNo fax answer. Redial pending No fax detected Fax logs and reports Set the fax error reportPrint individual fax reports Set the fax-error-correction mode Change error correction and fax speedSolve problems sending faxes Change the fax speed Communication error. message appears An error message displays on the control panelNo dial tone Fax is busy. message appears No fax answer. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Faxes can be received, but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Enww Product uses a fax over IP or VoIP phone service Solve problems receiving faxesProduct is connected to a DSL phone service Fax does not respond No fax detected. message appears Private Receive feature is on Fax is received but does not print Handset is connected to the product Sender receives a busy signalCannot send or receive a fax on a PBX line Phone line splitter is being used Solve general fax problems Faxes are sending slowly Fax quality is poor Regulatory information and warrantiesFax cuts off or prints on two pages Print information pages Manage and maintainMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookies FeaturesOpen the HP Embedded Web Server Home tab Scan tab Web Services tabFax tab Network tab Use HP Web Jetadmin softwareSettings Tab Tools Tab Security statements Product security featuresDisable unused protocols and services Control Panel Lock Administrator Settings Color Access Control Protected Protocols Https Scan-to and Fax-to Folder AuthenticationWireless Authentication Firewall Power handling Economy settingsPrint with General Office mode Set Standby Clean the scanner glass strip and platen Clean the productClean the printhead Clean the printhead from the product control panel Clean the document feeder pickup rollers and separation pad Product updates Clean the touch screen Manage and maintain Problem-solving checklist Solve problemsCustomer support Test print functionality Check that the product power is onCheck the control panel for error messages Test copy functionality Try sending a print job from a computer Test the fax sending functionalityTest the fax receiving functionality Test the Plug and Print USB Drive printing functionality Restore the factory-set defaults Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Windows Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Clean ink smears Inspect the ink cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver Improve print quality for copies HP UPD PCL Product does not print or it prints slowly Product does not print Solve Plug and Print USB Drive printing problems Product prints slowly File does not print from the USB storage device Solve network problems Solve product connectivity problemsSolve USB direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Ii. Click All Programs Cannot connect more computers to the wireless product Wireless network is not functioning Solve product software problems with WindowsNetwork does not appear in the wireless networks list ProblemSolution Click Settings Solve product software problems with MacProblem Solution Click Devices and Printers Printer driver is not listed in the Print & Scan list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Part numbers Supplies and accessoriesOrder parts, accessories, and supplies Part number Cartridge number Description Enww Service and support Hewlett-Packard limited warranty statement End User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Product Height Depth Width Weight Physical specificationsEnvironmental specifications Operation LwAd-mono B LwAd-color B Operating Transporting Tilt Appendix C Product specifications Protecting the environment Environmental product stewardship programOzone production Plastics Power consumptionPaper use HP Officejet print supplies Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returns Material restrictions Non-U.S. returns Battery disposal Printer recyclingPaper HP Officejet Pro X476 and X576 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory model identification number Regulatory informationRegulatory Notices FCC Statement Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Australia Wired Fax Statement Additional statements for wireless productsFCC compliance statement-United States Brazil Anatel statement Australia statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Accessories Index DSL Isdn PBX Index 261 TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P