Solve product software problems with Mac

Problem	Solution

The product is in Ready mode,	Print a Configuration page from the product Control Panel, and verify the product functionality.
but nothing prints

	Verify that all of the cables are correctly seated and within specifications. This includes the USB and
	power cables. Try a new cable.

	Verify the IP Address on the Configuration Page matches the IP address for the software port. Use
	one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, installed without using the fully-featured installer (such as Add Printer Wizard in Windows)

1.Click Start.

2.Click Settings.

3.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

4.Right-click the product driver icon, and then select Properties.

5.Click the Ports tab, and then click Configure Port.

6.Verify the IP address, and then click OK or Cancel.

7.If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

Windows 7, installed without using the fully-featured installer (such as Add Printer Wizard in Windows)

1.Click Start.

2.Click Devices and Printers.

3.Right-click the product driver icon, and then select Printer properties.

4.Click the Ports tab, and then click Configure Port.

5.Verify the IP address, and then click OK or Cancel.

6.If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, Windows 7, installed using the fully-featured installer

1.Click Start.

2.Click All Programs.

3.Click HP.

4.Click your product.

5.Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary.