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HP PRO X476 MFP manual Test the fax sending functionality, Test the fax receiving functionality

Models: PRO X476 MFP

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Step 5: Test the fax sending functionality

1.From the control panel Home screen, touch the Setup button.

2.Open the Fax Setup menu, and then open the Fax Tools menu. Touch the Run Fax Test button to test the fax functionality.

3.Touch the Fax button on the product control panel, and then touch the Start Fax button.

Step 6: Test the fax receiving functionality

1.From the control panel Home screen, touch the Setup button.

2.Touch the Fax Setup menu, and then touch the Fax Tools menu. Touch the Run Fax Test button to test the fax functionality.

3.Use another fax machine to send a fax to the product.

4.Review and reset the product fax settings.

Step 7: Try sending a print job from a computer

1.Use a word-processing program to send a print job to the product.

2.If the job does not print, make sure you selected the correct printer driver.

3.Uninstall and then reinstall the product software.

Step 8: Test the Plug and Print USB Drive printing functionality

1.Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front of the product.

2.The USB Print menu opens. Try printing the document or photo.

3.If no documents are listed, try a different type of USB flash drive.

Factors that affect product performance

Several factors affect the time it takes to print a job:

●The software program that you are using and its settings

●The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●Product processing and download time

●The complexity and size of graphics

●The speed of the computer you are using

●The USB or network connection

●Whether the product is printing in color or in monochrome

●The type of USB drive, if you are using one

ENWW	Problem-solving checklist 187

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HP PRO X476 MFP manual Test the fax sending functionality, Test the fax receiving functionality

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103129 121185 171186 237 225227 233245 257 255Product basics HP Officejet Pro X476 MFP Series models Product overviewOfficejet Pro X576dw models Paper handling Environmental featuresHP Officejet Pro X576 MFP Series models Accessibility features Front view Product viewsBack view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000aEnww Control panel help system Copy menu Control panel menusMenu item Sub-menu item Settings HP Copy FixTo open these menus, touch the Fax button Fax menusMenu item Sub-menu item Description Scan menusPlug and Print Setup MenuApps Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menuLegacy Default IP Off Restore Network Guides you through the steps to set up HP Digital Solutions HP Digital Solutions Setup menuDevice Setup menu Paper Selection Tray Tray Lock Control panel menus Menu item Description Tools menuUsage Print Reports menuConnect the product Connect the product using a USB cableCD installation Obtain the IP address Install the product on a wired networkConnect the product to a network Supported network protocolsView or change network settings Configure IP network settingsInstall the software Touch the Manual IP Address button Set or change the product passwordHP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Manually connect the product to a wireless network Connect the product Select the correct printer driver for Windows Recommended software installationUse the product with Windows Supported operating systems and printer drivers for WindowsUse the product with Windows HP Universal Print Driver UPD Change print job settings for WindowsPriority for print settings UPD installation modesChange the product configuration settings Change the default settings for all print jobsOther Windows components and utilities Remove the printer driver from WindowsSupported utilities for Windows Use the product with Windows HP Utility for Mac Use the product with MacSupported operating systems and printer drivers for Mac Software for Mac computersOpen the HP Utility HP Utility featuresChange printer-driver settings for Mac Priority for print settings for MacHP Embedded Web Server Remove the printer driver from Mac operating systemsSupported utilities for Mac Fax with MacUse the HP Scan software to scan images to a Mac computer Scan with MacScan using Image Capture Solve problems with MacScan using Apple Preview Understand paper use Paper and print mediaMedia type Supported paper sizes1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationPaper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory trayLoad Tray 1 multi-purpose tray on left side of the product Load paper traysLoad Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure traysConfigure trays Paper and print media Color Cartridge number Part number Ink cartridgesInk cartridge information Manage ink cartridges Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Supplies viewsRecycle supplies Ink cartridge storage Print with General Office modeStore and recycle supplies HP anticounterfeit websiteReplace the ink cartridges Replacement instructionsReplacement instructions Refilled or remanufactured ink cartridges Solve issues with suppliesCheck the ink cartridges Section Interpret the Print QualityMagenta Yellow Interpret control panel messages for supplies Incompatible color Install color cartridgeNon-HP ink cartridges installed Used color installedRecommended action Ink cartridges Open the printer driver with Windows PrintPrint tasks Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with WindowsSelect the paper tray with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper type with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Set Advanced color options with Windows Create and use printing presets with MacPrint tasks Mac Print multiple pages on one sheet of paper with Mac Create a printing presetUse printing presets Print a cover page with MacUse automatic duplex printing Print on both sides of the page duplex printing with MacSet the color options with Mac Print on special paper or labels with Windows Cancel a print job with WindowsAdditional print tasks Windows Print colored text as black grayscale with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with MacUse watermarks with Mac Use HP ePrintChange the paper size and type with Mac Resize documents or print on a custom paper size with MacUse the HP ePrint Mobile Driver Touch the Enable Web Services buttonSupported operating systems AirPrintConnect and print from a WiFi capable mobile device Connect the printer with HP Wireless DirectConnect the printer with HP Wireless Direct Tiff Plug and Print USB Drive printingTouch Start Black or Start Color to start the print job Print Change the color theme for a print job Adjust colorColor Dry Time Saturation Black Ink Spread Change the color optionsUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Copy Multiple copies Use copy functionsCopy Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCheck the scanner glass for dirt and smudges Copy settingsCollate a copy job Adjust the lightness or darkness for copies Print or copy edge-to-edge Define custom copy settingsSet the paper size and type for copying on special paper Copy mixed size originals Copy photosCopy on both sides automatically Copy on both sidesCopy on both sides Copy Scan Scan an original from HP scanning software Use scan functionsScan methods Scan to a USB driveScan from a WIA-compliant program Scan by using other softwareMac OS Scan from a TWAIN-compliant programScan by using optical character recognition OCR software Scan settingsCancel a scan Scanner resolution and colorLighter/Darker Resolution and color guidelinesScan quality Scan a photo to USB Scan 12 Fax Set up faxInstall and connect the hardware Configure fax settingsInclude common localized characters Use the phone bookDelete speed-dial entries Use speed dialsCreate and edit speed-dial entries Manage group-dial entries Set fax settingsSend-fax settings Set special dialing symbols and optionsSet the redial-on-busy option Set tone-dialing or pulse-dialingSet autoredial and the time between redials Set resolution Set light/dark and resolutionSet the redial-on-communication-error option Set the light/dark settingSet fax forwarding Receive-fax settingsSet the default resolution setting Cover-page templatesType of telephone line Set the number of rings-to-answerUse autoreduction for incoming faxes Set distinctive ringSet stamp-received faxes Set the fax sounds volumeSet fax polling Use fax on a DSL, PBX, or Isdn system Cancel a faxUse fax Fax softwareDSL Use fax on a VoIP serviceFax from the flatbed scanner Fax memoryDelete faxes from memory Send a faxFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computerSend a fax from the software Schedule a fax to be sent later Send a fax with confirmationSend a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cardsReprint a fax Receive faxes when fax tones are audible on the phone lineReceive a fax Print a faxFax troubleshooting checklist Solve fax problemsSolve fax problems Fax is busy. Canceled send Fax error messagesCommunication error Document feeder door is open. Canceled faxFax is busy. Redial pending Fax receive errorFax storage is full. Canceling the fax send Fax Send errorFax storage is full. Canceling the fax receive No fax answer. Redial pending No fax answer. Canceled sendNo dial tone No fax detected Print individual fax reports Set the fax error reportFax logs and reports Change the fax speed Change error correction and fax speedSolve problems sending faxes Set the fax-error-correction modeNo dial tone An error message displays on the control panelCommunication error. message appears No fax answer. message appears Fax is busy. message appearsFax storage is full. message appears Scanner errorDocument feeder paper jam Unable to use fax functions from the control panel Faxes can be received, but not sentUnable to use group dials Unable to use speed dialsEnww Fax does not respond Solve problems receiving faxesProduct is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Fax is received but does not print Private Receive feature is onPhone line splitter is being used Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the productFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Regulatory information and warrantiesFax quality is poor Menu Item Sub Menu Item Description Manage and maintainPrint information pages Use the HP Embedded Web Server Open the HP Embedded Web Server FeaturesAbout cookies Home tab Fax tab Web Services tabScan tab Tools Tab Use HP Web Jetadmin softwareSettings Tab Network tabControl Panel Lock Product security featuresDisable unused protocols and services Security statementsColor Access Control Administrator SettingsFirewall Scan-to and Fax-to Folder AuthenticationWireless Authentication Protected Protocols HttpsSet Standby Economy settingsPrint with General Office mode Power handlingClean the printhead from the product control panel Clean the productClean the printhead Clean the scanner glass strip and platenClean the document feeder pickup rollers and separation pad Clean the touch screen Product updatesManage and maintain Customer support Solve problemsProblem-solving checklist Test copy functionality Check that the product power is onCheck the control panel for error messages Test print functionalityTest the Plug and Print USB Drive printing functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computerRestore the factory-set defaults Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperJam locations Clear jamsClear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Mac Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for WindowsChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smearsHP UPD PS driver Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PCL Improve print quality for copiesProduct does not print Product does not print or it prints slowlyProduct prints slowly Solve Plug and Print USB Drive printing problemsFile does not print from the USB storage device Computer is using the incorrect IP address for the product Solve product connectivity problemsSolve USB direct-connect problems Solve network problemsComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsIi. Click All Programs Cannot connect more computers to the wireless product ProblemSolution Solve product software problems with WindowsNetwork does not appear in the wireless networks list Wireless network is not functioningClick Devices and Printers Solve product software problems with MacProblem Solution Click SettingsPrint job was not sent to the product that you wanted Software troubleshootingPrinter driver is not listed in the Print & Scan list Hardware troubleshooting Part number Cartridge number Description Supplies and accessoriesOrder parts, accessories, and supplies Part numbersEnww Hewlett-Packard limited warranty statement Service and supportEnd User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsEnvironmental specifications Product Height Depth Width WeightOperating Transporting Tilt Appendix C Product specifications Ozone production Environmental product stewardship programProtecting the environment HP Officejet print supplies Power consumptionPaper use PlasticsSingle returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridgeHP Officejet Pro X476 and X576 MFP Series Non-U.S. returns Battery disposal Printer recyclingPaper Material restrictionsDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement UkraineFCC Statement Regulatory informationRegulatory Notices Regulatory model identification numberPower cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructionsEuropean Union Regulatory Notice GS statement GermanyNew Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act USFCC compliance statement-United States Additional statements for wireless productsAustralia Wired Fax Statement Canadian statements Australia statementBrazil Anatel statement Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index AccessoriesDSL Isdn PBX Index 261 TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P