Solve network problems ..................................................................................................

216

Solve wireless network problems .....................................................................................................

218

Wireless connectivity checklist ........................................................................................

218

The control panel displays the message: The wireless feature on this product has

 

been turned off .................................................................................................................

219

The product does not print after the wireless configuration completes ............................

219

The product does not print, and the computer has a third-party firewall installed ...........

219

The wireless connection does not work after moving the wireless router or product ......

220

Cannot connect more computers to the wireless product ................................................

220

The wireless product loses communication when connected to a VPN ..........................

221

The network does not appear in the wireless networks list .............................................

221

The wireless network is not functioning ...........................................................................

221

Solve product software problems with Windows ..............................................................................

221

Solve product software problems with Mac ......................................................................................

222

The printer driver is not listed in the Print & Scan list ......................................................

223

The product name does not appear in the product list in the Print & Scan list ................

223

The printer driver does not automatically set up the selected product in the Print &

 

Scan list ...........................................................................................................................

223

A print job was not sent to the product that you wanted ..................................................

223

When connected with a USB cable, the product does not appear in the Print & Scan

 

list after the driver is selected. .........................................................................................

223

You are using a generic printer driver when using a USB connection .............................

224

Appendix A Supplies and accessories ........................................................................................................

225

Order parts, accessories, and supplies ............................................................................................

225

Part numbers ....................................................................................................................................

225

Appendix B Service and support .................................................................................................................

227

Hewlett-Packard limited warranty statement ....................................................................................

227

End User License Agreement ..........................................................................................................

228

OpenSSL ..........................................................................................................................................

230

Customer support .............................................................................................................................

231

Appendix C Product specifications .............................................................................................................

233

Physical specifications .....................................................................................................................

234

Power consumption, electrical specifications, and acoustic emissions ............................................

234

Acoustic emissions ...........................................................................................................................

234

Environmental specifications ............................................................................................................

234

Appendix D Environmental product stewardship program .......................................................................

237

Protecting the environment ..............................................................................................................

237

xii

ENWW