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HP PRO X476 MFP manual 186

Models: PRO X476 MFP

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Step 1: Check that the product power is on	186
Step 2: Check the control panel for error messages	186
Step 3: Test print functionality	186
Step 4: Test copy functionality	186
Step 5: Test the fax sending functionality	187
Step 6: Test the fax receiving functionality	187
Step 7: Try sending a print job from a computer	187
Step 8: Test the Plug and Print USB Drive printing functionality	187
Factors that affect product performance	187
Restore the factory-set defaults	188
Paper feeds incorrectly or becomes jammed	189
The product does not pick up paper	189
The product picks up multiple sheets of paper	189
Prevent paper jams	189
Clear jams	190
Jam locations	190
Clear jams from the document feeder	191
Clear jams in Tray 1(Multi-purpose tray)	192
Clear jams in Tray 2	196
Clear jams in optional Tray 3	197
Clear jams in the left door	198
Clear jams in the output bin	200
Clear jams in the duplexer	201
Improve print quality	203
Use the correct paper type setting in the printer driver	204
Adjust color	204
Use paper that meets HP specifications	208
Check the ink cartridges	208
Clean ink smears	210
Clean the printhead	211
Use the printer driver that best meets your printing needs	211
Improve print quality for copies	212
The product does not print or it prints slowly	213
The product does not print	213
The product prints slowly	214
Solve Plug and Print USB Drive printing problems	214
The USB Print menu does not open when you insert the USB accessory	215
The file does not print from the USB storage device	215
The file that you want to print is not listed in the USB Print menu	215
Solve product connectivity problems	216
Solve USB direct-connect problems	216
ENWW	xi

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HP PRO X476 MFP manual 186

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103129 121185 171186 227 225233 237245 257 255Product basics HP Officejet Pro X476 MFP Series models Product overviewHP Officejet Pro X576 MFP Series models Environmental featuresOfficejet Pro X576dw models Paper handling Accessibility features Front view Product viewsBack view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000aEnww Control panel help system Copy menu Control panel menusMenu item Sub-menu item Settings HP Copy FixTo open these menus, touch the Fax button Fax menusMenu item Sub-menu item Description Scan menusApps Setup MenuPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menuLegacy Default IP Off Restore Network Device Setup menu HP Digital Solutions Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Control panel menus Menu item Description Tools menuUsage Print Reports menuCD installation Connect the product using a USB cableConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP addressInstall the software Configure IP network settingsView or change network settings Touch the Manual IP Address button Set or change the product passwordSetting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Connect the product Use the product with Windows Recommended software installationSupported operating systems and printer drivers for Windows Select the correct printer driver for WindowsUse the product with Windows Priority for print settings Change print job settings for WindowsUPD installation modes HP Universal Print Driver UPDChange the product configuration settings Change the default settings for all print jobsSupported utilities for Windows Remove the printer driver from WindowsOther Windows components and utilities Use the product with Windows Supported operating systems and printer drivers for Mac Use the product with MacSoftware for Mac computers HP Utility for MacOpen the HP Utility HP Utility featuresChange printer-driver settings for Mac Priority for print settings for MacSupported utilities for Mac Remove the printer driver from Mac operating systemsFax with Mac HP Embedded Web ServerUse the HP Scan software to scan images to a Mac computer Scan with MacScan using Apple Preview Solve problems with MacScan using Image Capture Understand paper use Paper and print mediaMedia type Supported paper sizes1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationPaper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory trayLoad Tray 1 multi-purpose tray on left side of the product Load paper traysLoad Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure traysConfigure trays Paper and print media Ink cartridge information Ink cartridgesColor Cartridge number Part number Print when an ink cartridge is at estimated end of life Change settings for ink cartridgesSupplies views Manage ink cartridgesStore and recycle supplies Print with General Office modeHP anticounterfeit website Recycle supplies Ink cartridge storageReplace the ink cartridges Replacement instructionsReplacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Section Interpret the Print QualityMagenta Yellow Interpret control panel messages for supplies Non-HP ink cartridges installed Install color cartridgeUsed color installed Incompatible colorRecommended action Ink cartridges Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Print on both sides duplex with WindowsSelect the paper type with Windows Select the paper tray with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Use printing presets Create a printing presetPrint a cover page with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Additional print tasks Windows Cancel a print job with WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with MacChange the paper size and type with Mac Use HP ePrintResize documents or print on a custom paper size with Mac Use watermarks with MacUse the HP ePrint Mobile Driver Touch the Enable Web Services buttonSupported operating systems AirPrintConnect and print from a WiFi capable mobile device Connect the printer with HP Wireless DirectConnect the printer with HP Wireless Direct Tiff Plug and Print USB Drive printingTouch Start Black or Start Color to start the print job Print Color Adjust colorChange the color theme for a print job Dry Time Saturation Black Ink Spread Change the color optionsUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Copy Copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCollate a copy job Copy settingsCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Set the paper size and type for copying on special paper Define custom copy settingsPrint or copy edge-to-edge Copy mixed size originals Copy photosCopy on both sides automatically Copy on both sidesCopy on both sides Copy Scan Scan methods Use scan functionsScan to a USB drive Scan an original from HP scanning softwareMac OS Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant programCancel a scan Scan settingsScanner resolution and color Scan by using optical character recognition OCR softwareLighter/Darker Resolution and color guidelinesScan quality Scan a photo to USB Scan Install and connect the hardware Set up faxConfigure fax settings 12 FaxInclude common localized characters Use the phone bookCreate and edit speed-dial entries Use speed dialsDelete speed-dial entries Send-fax settings Set fax settingsSet special dialing symbols and options Manage group-dial entriesSet autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the light/dark setting Set resolutionSet the default resolution setting Receive-fax settingsCover-page templates Set fax forwardingType of telephone line Set the number of rings-to-answerUse autoreduction for incoming faxes Set distinctive ringSet fax polling Set the fax sounds volumeSet stamp-received faxes Use fax Cancel a faxFax software Use fax on a DSL, PBX, or Isdn systemDSL Use fax on a VoIP serviceDelete faxes from memory Fax memorySend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computerSend a fax from the software Schedule a fax to be sent later Send a fax with confirmationSend a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cardsReceive a fax Receive faxes when fax tones are audible on the phone linePrint a fax Reprint a faxFax troubleshooting checklist Solve fax problemsSolve fax problems Communication error Fax error messagesDocument feeder door is open. Canceled fax Fax is busy. Canceled sendFax is busy. Redial pending Fax receive errorFax storage is full. Canceling the fax receive Fax Send errorFax storage is full. Canceling the fax send No dial tone No fax answer. Canceled sendNo fax answer. Redial pending No fax detected Fax logs and reports Set the fax error reportPrint individual fax reports Solve problems sending faxes Change error correction and fax speedSet the fax-error-correction mode Change the fax speedCommunication error. message appears An error message displays on the control panelNo dial tone No fax answer. message appears Fax is busy. message appearsDocument feeder paper jam Scanner errorFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sentUnable to use group dials Unable to use speed dialsEnww Product is connected to a DSL phone service Solve problems receiving faxesProduct uses a fax over IP or VoIP phone service Fax does not respondNo fax detected. message appears Fax is received but does not print Private Receive feature is onCannot send or receive a fax on a PBX line Sender receives a busy signalHandset is connected to the product Phone line splitter is being usedFaxes are sending slowly Solve general fax problemsFax quality is poor Regulatory information and warrantiesFax cuts off or prints on two pages Print information pages Manage and maintainMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookies FeaturesOpen the HP Embedded Web Server Home tab Scan tab Web Services tabFax tab Settings Tab Use HP Web Jetadmin softwareNetwork tab Tools TabDisable unused protocols and services Product security featuresSecurity statements Control Panel LockColor Access Control Administrator SettingsWireless Authentication Scan-to and Fax-to Folder AuthenticationProtected Protocols Https FirewallPrint with General Office mode Economy settingsPower handling Set StandbyClean the printhead Clean the productClean the scanner glass strip and platen Clean the printhead from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updatesManage and maintain Problem-solving checklist Solve problemsCustomer support Check the control panel for error messages Check that the product power is onTest print functionality Test copy functionalityTest the fax receiving functionality Test the fax sending functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionalityRestore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Adjust color Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for MacChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smearsHP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver HP UPD PCL Improve print quality for copiesProduct does not print Product does not print or it prints slowlyProduct prints slowly Solve Plug and Print USB Drive printing problemsFile does not print from the USB storage device Solve USB direct-connect problems Solve product connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsIi. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Solve product software problems with WindowsWireless network is not functioning ProblemSolutionProblem Solution Solve product software problems with MacClick Settings Click Devices and PrintersPrinter driver is not listed in the Print & Scan list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Order parts, accessories, and supplies Supplies and accessoriesPart numbers Part number Cartridge number DescriptionEnww Hewlett-Packard limited warranty statement Service and supportEnd User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Environmental specifications Physical specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color BOperating Transporting Tilt Appendix C Product specifications Protecting the environment Environmental product stewardship programOzone production Paper use Power consumptionPlastics HP Officejet print suppliesUnited States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returnsPaper Non-U.S. returns Battery disposal Printer recyclingMaterial restrictions HP Officejet Pro X476 and X576 MFP SeriesDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement UkraineRegulatory Notices Regulatory informationRegulatory model identification number FCC StatementPower cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructionsEuropean Union Regulatory Notice GS statement GermanyEU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act USAustralia Wired Fax Statement Additional statements for wireless productsFCC compliance statement-United States Brazil Anatel statement Australia statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index AccessoriesDSL Isdn PBX Index 261 TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P