●Faxes can be received, but not sent
●Unable to use fax functions from the control panel
●Unable to use speed dials
●Unable to use group dials
●Receive a recorded error message from the phone company when trying to send a fax
●Unable to send a fax when a phone is connected to the product
An error message displays on the control panel
The Communication error. message appears
●Allow the product to retry sending the fax.
●Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
●Try a different phone cord.
●From the control panel, change the Fax Speed option to the Medium (14400 bps) setting or Slow (9600 bps) setting.
a.From the Home screen, touch the Setup 
button.
b.Open the Fax Setup menu.
c.Open the Advanced Fax Setup menu.
d.Open the Fax Speed menu.
e.Select the correct setting.
●Turn off the Error Correction Mode option.
a.From the Home screen, touch the Setup 
button.
b.Open the Fax Setup menu.
c.Open the Advanced Fax Setup menu.
d.Open the Error Correction Mode menu.
e.Select the Off setting.
NOTE: Turning off the Error Correction Mode option can reduce image quality.
●If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box.
No dial tone.
●Make sure that the telephone cord from the product is plugged directly into the wall telephone jack.
●Check for a dial tone on the phone line by using the Start Fax button.
ENWW | Solve fax problems 159 |