File does not print from the USB storage device | HP PRO X476 MFP

The USB Print menu does not open when you insert the USB accessory

1.You might be using a USB storage device or a file system that this product does not support. Save the files on a standard USB storage device that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.

2.If another menu is already open, close that menu and then reinsert the USB storage device.

3.The USB storage device might have multiple partitions. (Some USB storage device manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage device to remove the partitions, or use a different USB storage device.

4.The USB storage device might require more power than the product can provide.

a.Remove the USB storage device.

b.Turn the product off and then on.

c.Use a USB storage device that has its own power supply or that requires less power.

5.The USB storage device might not be functioning correctly.

a.Remove the USB storage device.

b.Turn the product off and then on.

c.Try printing from another USB storage device.

The file does not print from the USB storage device

1.Make sure paper is in the tray.

2.Check the control panel for messages. If paper is jammed in the product, clear the jam.

The file that you want to print is not listed in the USB Print menu

1.You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF, PNG, .JPEG, and PostScript file types.

2.You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders.

3.You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

ENWW	Solve Plug and Print USB Drive printing problems 215

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HP PRO X476 MFP manual File does not print from the USB storage device

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103 129 121 185 171 186 237 225227 233 245 257 255 Product basics HP Officejet Pro X476 MFP Series models Product overview Environmental features HP Officejet Pro X576 MFP Series modelsOfficejet Pro X576dw models Paper handling Accessibility features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000a Enww Control panel help system Copy menu Control panel menus Menu item Sub-menu item Settings HP Copy Fix To open these menus, touch the Fax button Fax menus Menu item Sub-menu item Description Scan menus Setup Menu AppsPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menu Legacy Default IP Off Restore Network HP Digital Solutions Setup menu Device Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Control panel menus Menu item Description Tools menu Usage Print Reports menu Connect the product using a USB cable CD installationConnect the product Obtain the IP address Install the product on a wired networkConnect the product to a network Supported network protocols Configure IP network settings Install the softwareView or change network settings Touch the Manual IP Address button Set or change the product password Link speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Connect the product Select the correct printer driver for Windows Recommended software installationUse the product with Windows Supported operating systems and printer drivers for Windows Use the product with Windows HP Universal Print Driver UPD Change print job settings for WindowsPriority for print settings UPD installation modes Change the product configuration settings Change the default settings for all print jobs Remove the printer driver from Windows Supported utilities for WindowsOther Windows components and utilities Use the product with Windows HP Utility for Mac Use the product with MacSupported operating systems and printer drivers for Mac Software for Mac computers Open the HP Utility HP Utility features Change printer-driver settings for Mac Priority for print settings for Mac HP Embedded Web Server Remove the printer driver from Mac operating systemsSupported utilities for Mac Fax with Mac Use the HP Scan software to scan images to a Mac computer Scan with Mac Solve problems with Mac Scan using Apple PreviewScan using Image Capture Understand paper use Paper and print media Media type Supported paper sizes 1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing 3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Paper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper trays Load Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure trays Configure trays Paper and print media Ink cartridges Ink cartridge informationColor Cartridge number Part number Manage ink cartridges Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Supplies views Recycle supplies Ink cartridge storage Print with General Office modeStore and recycle supplies HP anticounterfeit website Replace the ink cartridges Replacement instructions Replacement instructions Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Section Interpret the Print Quality Magenta Yellow Interpret control panel messages for supplies Incompatible color Install color cartridgeNon-HP ink cartridges installed Used color installed Recommended action Ink cartridges Print Print tasks WindowsOpen the printer driver with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select the paper tray with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper type with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Create and use printing presets with Mac Print tasks MacSet Advanced color options with Windows Print multiple pages on one sheet of paper with Mac Create a printing presetUse printing presets Print a cover page with Mac Print on both sides of the page duplex printing with Mac Set the color options with MacUse automatic duplex printing Print on special paper or labels with Windows Cancel a print job with WindowsAdditional print tasks Windows Print colored text as black grayscale with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with Mac Use watermarks with Mac Use HP ePrintChange the paper size and type with Mac Resize documents or print on a custom paper size with Mac Use the HP ePrint Mobile Driver Touch the Enable Web Services button Supported operating systems AirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Connect the printer with HP Wireless Direct Tiff Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Print Adjust color ColorChange the color theme for a print job Dry Time Saturation Black Ink Spread Change the color options Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Copy settings Collate a copy jobCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Set the paper size and type for copying on special paperPrint or copy edge-to-edge Copy mixed size originals Copy photos Copy on both sides automatically Copy on both sides Copy on both sides Copy Scan Scan an original from HP scanning software Use scan functionsScan methods Scan to a USB drive Scan from a WIA-compliant program Scan by using other softwareMac OS Scan from a TWAIN-compliant program Scan by using optical character recognition OCR software Scan settingsCancel a scan Scanner resolution and color Lighter/Darker Resolution and color guidelines Scan quality Scan a photo to USB Scan 12 Fax Set up faxInstall and connect the hardware Configure fax settings Include common localized characters Use the phone book Use speed dials Create and edit speed-dial entriesDelete speed-dial entries Manage group-dial entries Set fax settingsSend-fax settings Set special dialing symbols and options Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set resolution Set light/dark and resolutionSet the redial-on-communication-error option Set the light/dark setting Set fax forwarding Receive-fax settingsSet the default resolution setting Cover-page templates Type of telephone line Set the number of rings-to-answer Use autoreduction for incoming faxes Set distinctive ring Set the fax sounds volume Set fax pollingSet stamp-received faxes Use fax on a DSL, PBX, or Isdn system Cancel a faxUse fax Fax software DSL Use fax on a VoIP service Fax from the flatbed scanner Fax memoryDelete faxes from memory Send a fax Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computer Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cards Reprint a fax Receive faxes when fax tones are audible on the phone lineReceive a fax Print a fax Fax troubleshooting checklist Solve fax problems Solve fax problems Fax is busy. Canceled send Fax error messagesCommunication error Document feeder door is open. Canceled fax Fax is busy. Redial pending Fax receive error Fax Send error Fax storage is full. Canceling the fax receiveFax storage is full. Canceling the fax send No fax answer. Canceled send No dial toneNo fax answer. Redial pending No fax detected Set the fax error report Fax logs and reportsPrint individual fax reports Change the fax speed Change error correction and fax speedSolve problems sending faxes Set the fax-error-correction mode An error message displays on the control panel Communication error. message appearsNo dial tone No fax answer. message appears Fax is busy. message appears Scanner error Document feeder paper jamFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sent Unable to use group dials Unable to use speed dials Enww Fax does not respond Solve problems receiving faxesProduct is connected to a DSL phone service Product uses a fax over IP or VoIP phone service No fax detected. message appears Fax is received but does not print Private Receive feature is on Phone line splitter is being used Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the product Faxes are sending slowly Solve general fax problems Regulatory information and warranties Fax quality is poorFax cuts off or prints on two pages Manage and maintain Print information pagesMenu Item Sub Menu Item Description Use the HP Embedded Web Server Features About cookiesOpen the HP Embedded Web Server Home tab Web Services tab Scan tabFax tab Tools Tab Use HP Web Jetadmin softwareSettings Tab Network tab Control Panel Lock Product security featuresDisable unused protocols and services Security statements Color Access Control Administrator Settings Firewall Scan-to and Fax-to Folder AuthenticationWireless Authentication Protected Protocols Https Set Standby Economy settingsPrint with General Office mode Power handling Clean the printhead from the product control panel Clean the productClean the printhead Clean the scanner glass strip and platen Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Manage and maintain Solve problems Problem-solving checklistCustomer support Test copy functionality Check that the product power is onCheck the control panel for error messages Test print functionality Test the Plug and Print USB Drive printing functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computer Restore the factory-set defaults Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jams Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Mac Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for Windows Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smears Use the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver HP UPD PCL Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly Solve Plug and Print USB Drive printing problems File does not print from the USB storage device Computer is using the incorrect IP address for the product Solve product connectivity problemsSolve USB direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Ii. Click All Programs Cannot connect more computers to the wireless product ProblemSolution Solve product software problems with WindowsNetwork does not appear in the wireless networks list Wireless network is not functioning Click Devices and Printers Solve product software problems with MacProblem Solution Click Settings Software troubleshooting Printer driver is not listed in the Print & Scan listPrint job was not sent to the product that you wanted Hardware troubleshooting Part number Cartridge number Description Supplies and accessoriesOrder parts, accessories, and supplies Part numbers Enww Hewlett-Packard limited warranty statement Service and support End User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsEnvironmental specifications Product Height Depth Width Weight Operating Transporting Tilt Appendix C Product specifications Environmental product stewardship program Protecting the environmentOzone production HP Officejet print supplies Power consumptionPaper use Plastics Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge HP Officejet Pro X476 and X576 MFP Series Non-U.S. returns Battery disposal Printer recyclingPaper Material restrictions Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement Ukraine FCC Statement Regulatory informationRegulatory Notices Regulatory model identification number Power cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructions European Union Regulatory Notice GS statement Germany Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Additional statements for wireless products Australia Wired Fax StatementFCC compliance statement-United States Australia statement Brazil Anatel statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index Accessories DSL Isdn PBX Index 261 TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P