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HP PRO X476 MFP manual Enww

Models: PRO X476 MFP

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5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.

6. Lift the green tab to place the platen back into its operating position.

194 Chapter 14 Solve problems

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HP PRO X476 MFP manual Enww

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 103 109121 129171 185186 233 225227 237245 255 257Product basics Product overview HP Officejet Pro X476 MFP Series modelsEnvironmental features HP Officejet Pro X576 MFP Series modelsOfficejet Pro X576dw models Paper handling Accessibility features Product views Front viewBack view Interface ports Serial number and model number location Control panel layout Jan 00 00 0000a Buttons on the Home screenEnww Control panel help system Control panel menus Copy menuSettings HP Copy Fix Menu item Sub-menu itemFax menus To open these menus, touch the Fax buttonScan menus Menu item Sub-menu item DescriptionSetup Menu AppsPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged Network Setup menu PINLegacy Default IP Off Restore Network HP Digital Solutions Setup menu Device Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Control panel menus Tools menu Menu item DescriptionPrint Reports menu UsageConnect the product using a USB cable CD installationConnect the product Supported network protocols Install the product on a wired networkConnect the product to a network Obtain the IP addressConfigure IP network settings Install the softwareView or change network settings Set or change the product password Touch the Manual IP Address buttonLink speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Connect the product Supported operating systems and printer drivers for Windows Recommended software installationUse the product with Windows Select the correct printer driver for WindowsUse the product with Windows UPD installation modes Change print job settings for WindowsPriority for print settings HP Universal Print Driver UPDChange the default settings for all print jobs Change the product configuration settingsRemove the printer driver from Windows Supported utilities for WindowsOther Windows components and utilities Use the product with Windows Software for Mac computers Use the product with MacSupported operating systems and printer drivers for Mac HP Utility for MacHP Utility features Open the HP UtilityPriority for print settings for Mac Change printer-driver settings for MacFax with Mac Remove the printer driver from Mac operating systemsSupported utilities for Mac HP Embedded Web ServerScan with Mac Use the HP Scan software to scan images to a Mac computerSolve problems with Mac Scan using Apple PreviewScan using Image Capture Paper and print media Understand paper useSupported paper sizes Media typeSize Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity7Tray 2 main tray and Tray 3 accessory tray Paper type Weight CapacityLoad paper trays Load Tray 1 multi-purpose tray on left side of the productLoad Tray 2 or optional Tray Load the document feeder Configure trays Paper use Configure the productConfigure trays Paper and print media Ink cartridges Ink cartridge informationColor Cartridge number Part number Supplies views Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Manage ink cartridgesHP anticounterfeit website Print with General Office modeStore and recycle supplies Recycle supplies Ink cartridge storageReplacement instructions Replace the ink cartridgesReplacement instructions Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Interpret the Print Quality SectionMagenta Yellow Interpret control panel messages for supplies Used color installed Install color cartridgeNon-HP ink cartridges installed Incompatible colorRecommended action Ink cartridges Print Print tasks WindowsOpen the printer driver with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with WindowsSelect the paper type with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper tray with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Create and use printing presets with Mac Print tasks MacSet Advanced color options with Windows Print a cover page with Mac Create a printing presetUse printing presets Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Set the color options with MacUse automatic duplex printing Print colored text as black grayscale with Windows Cancel a print job with WindowsAdditional print tasks Windows Print on special paper or labels with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OSResize documents or print on a custom paper size with Mac Use HP ePrintChange the paper size and type with Mac Use watermarks with MacTouch the Enable Web Services button Use the HP ePrint Mobile DriverAirPrint Supported operating systemsConnect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile deviceConnect the printer with HP Wireless Direct Plug and Print USB Drive printing TiffTouch Start Black or Start Color to start the print job Print Adjust color ColorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink SpreadUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Color Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copyCopy settings Collate a copy jobCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Set the paper size and type for copying on special paperPrint or copy edge-to-edge Copy photos Copy mixed size originalsCopy on both sides Copy on both sides automaticallyCopy on both sides Copy Scan Scan to a USB drive Use scan functionsScan methods Scan an original from HP scanning softwareScan from a TWAIN-compliant program Scan by using other softwareMac OS Scan from a WIA-compliant programScanner resolution and color Scan settingsCancel a scan Scan by using optical character recognition OCR softwareResolution and color guidelines Lighter/DarkerScan quality Scan a photo to USB Scan Configure fax settings Set up faxInstall and connect the hardware 12 FaxUse the phone book Include common localized charactersUse speed dials Create and edit speed-dial entriesDelete speed-dial entries Set special dialing symbols and options Set fax settingsSend-fax settings Manage group-dial entriesSet tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the light/dark setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolutionCover-page templates Receive-fax settingsSet the default resolution setting Set fax forwardingSet the number of rings-to-answer Type of telephone lineSet distinctive ring Use autoreduction for incoming faxesSet the fax sounds volume Set fax pollingSet stamp-received faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, or Isdn systemUse fax on a VoIP service DSLSend a fax Fax memoryDelete faxes from memory Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a standard fax from the computer Send a fax from the softwareSend a fax from the software Send a fax with confirmation Schedule a fax to be sent laterSend a fax using monitor dialing Use access codes, credit cards, or calling cards Send faxes internationallyPrint a fax Receive faxes when fax tones are audible on the phone lineReceive a fax Reprint a faxSolve fax problems Fax troubleshooting checklistSolve fax problems Document feeder door is open. Canceled fax Fax error messagesCommunication error Fax is busy. Canceled sendFax receive error Fax is busy. Redial pendingFax Send error Fax storage is full. Canceling the fax receiveFax storage is full. Canceling the fax send No fax answer. Canceled send No dial toneNo fax answer. Redial pending No fax detected Set the fax error report Fax logs and reportsPrint individual fax reports Set the fax-error-correction mode Change error correction and fax speedSolve problems sending faxes Change the fax speedAn error message displays on the control panel Communication error. message appearsNo dial tone Fax is busy. message appears No fax answer. message appearsScanner error Document feeder paper jamFax storage is full. message appears Faxes can be received, but not sent Unable to use fax functions from the control panelUnable to use speed dials Unable to use group dialsEnww Product uses a fax over IP or VoIP phone service Solve problems receiving faxesProduct is connected to a DSL phone service Fax does not respondNo fax detected. message appears Private Receive feature is on Fax is received but does not printHandset is connected to the product Sender receives a busy signalCannot send or receive a fax on a PBX line Phone line splitter is being usedSolve general fax problems Faxes are sending slowlyRegulatory information and warranties Fax quality is poorFax cuts off or prints on two pages Manage and maintain Print information pagesMenu Item Sub Menu Item Description Use the HP Embedded Web Server Features About cookiesOpen the HP Embedded Web Server Home tab Web Services tab Scan tabFax tab Network tab Use HP Web Jetadmin softwareSettings Tab Tools TabSecurity statements Product security featuresDisable unused protocols and services Control Panel LockAdministrator Settings Color Access ControlProtected Protocols Https Scan-to and Fax-to Folder AuthenticationWireless Authentication FirewallPower handling Economy settingsPrint with General Office mode Set StandbyClean the scanner glass strip and platen Clean the productClean the printhead Clean the printhead from the product control panelClean the document feeder pickup rollers and separation pad Product updates Clean the touch screenManage and maintain Solve problems Problem-solving checklistCustomer support Test print functionality Check that the product power is onCheck the control panel for error messages Test copy functionalityTry sending a print job from a computer Test the fax sending functionalityTest the fax receiving functionality Test the Plug and Print USB Drive printing functionalityRestore the factory-set defaults Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Windows Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for MacChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Clean ink smears Inspect the ink cartridge for damageUse the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver Improve print quality for copies HP UPD PCLProduct does not print or it prints slowly Product does not printSolve Plug and Print USB Drive printing problems Product prints slowlyFile does not print from the USB storage device Solve network problems Solve product connectivity problemsSolve USB direct-connect problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistIi. Click All Programs Cannot connect more computers to the wireless product Wireless network is not functioning Solve product software problems with WindowsNetwork does not appear in the wireless networks list ProblemSolutionClick Settings Solve product software problems with MacProblem Solution Click Devices and PrintersSoftware troubleshooting Printer driver is not listed in the Print & Scan listPrint job was not sent to the product that you wanted Hardware troubleshooting Part numbers Supplies and accessoriesOrder parts, accessories, and supplies Part number Cartridge number DescriptionEnww Service and support Hewlett-Packard limited warranty statementEnd User License Agreement Transfer OpenSSL Customer support Appendix B Service and support Product specifications Product Height Depth Width Weight Physical specificationsEnvironmental specifications Operation LwAd-mono B LwAd-color BOperating Transporting Tilt Appendix C Product specifications Environmental product stewardship program Protecting the environmentOzone production Plastics Power consumptionPaper use HP Officejet print suppliesMultiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returnsMaterial restrictions Non-U.S. returns Battery disposal Printer recyclingPaper HP Officejet Pro X476 and X576 MFP SeriesDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement VietnamRegulatory model identification number Regulatory informationRegulatory Notices FCC StatementVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany European Union Regulatory NoticeAdditional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirementsAdditional statements for wireless products Australia Wired Fax StatementFCC compliance statement-United States Australia statement Brazil Anatel statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Accessories IndexDSL Isdn PBX Index 261 TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P