Troubleshooting

Symptom

Checklist

"Filter inspection indicator" is on

ffUse POWERbot after turning off the emergency switch and then

even after the dustbin has been

turning it back on.

emptied.

ffEmpty the dustbin again and re-clean the filter thoroughly.

 

 

 

ffDust sensor mode is on.

 

–– The dust sensor mode is on by default. When the POWERbot

 

passes through a dusty area, it moves around that area to focus on

POWERbot moves around at the

cleaning.

same place.

ffPOWERbot moves around an area and the "DUST" is on the display

 

panel even though there's no dust at the surrounding area.

 

–– Check if foreign matters are caught between the dustbin and Pet

 

brush and then remove them.

 

 

 

ffCheck if the docking station is installed near a narrow passage or

POWERbot does not clean a

door, and reinstall it in the other areas.

certain area.

–– If the docking station is installed near a narrow passage or door, the

 

POWERbot cannot pass through the passage or doorsill.

 

 

The battery usage time of the

ffCheck if you're using manganese drycell batteries and replace the

Virtual guard is too short.

batteries with new ones. (2 type D (LR20) batteries)

 

 

I have installed the Samsung

ffYou can use the product after connecting the wireless router and the

Smart Home app, but, the

POWERbot through Easy-Setup according to the procedure.

POWERbot fails to be connected.

 

 

 

I fail to log into the Samsung

ffCheck your ID and password on the screen of the Samsung

account.

account.

 

 

There appears a message saying

ffYou may have failed temporarily due to the distance from the

there is a failure during Easy-

wireless router or other obstacles. Please try again after a while.

Setup.

 

 

 

The products do not work

ffTurn off the Samsung Smart Home app and then run it again, or

disconnect the smart phone from the wireless router and then

even though the smart phone

connect it again. Or turn off the power supply of the POWERbot,

is normally connected to the

turn it on, wait for a minute or longer, and then run the Smart Home

POWERbot.

app again.

 

 

 

The functions of the Samsung

ffCheck if the Smart control blocking function of the POWERbot is

Smart Home App do not work.

set. (When the Smart control is locked, the Wi-Fi indicator is turned

off.)

 

 

 

The Samsung Smart Robot

ffCheck if the POWERbot is connected to the wireless router.

Vacuum App fails to get started.

 

 

POWERbot is not connected to

ffCheck the setting status of the wireless router.

Wi-Fi.

 

 

ffOperate the POWERbot again near the area where it stopped

Location recognizing function

previously.

fIf the POWERbot does not recognize the surrounding environment

does not operate.

or starts the cleaning at the area more than 1 m around where it

 

 

stopped, the searching may be difficult.

 

 

ENGLISH-34

Page 34
Image 34
Samsung VR20K9350WK/SA manual ENGLISH-34, Dust sensor mode is on by default. When the POWERbot