Information codes
If your washing machine malfunctions, you may see an information code on the display. If this happens, please check the table below and try the suggested solution before calling the Samsung Customer Service or your Samsung dealer.
CODE SYMBOL | SOLUTION | ||
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dE | • | Make sure the door is firmly closed. | |
• | Make sure that no laundry is caught in the door. | ||
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| • | Make sure the water supply tap(s) are turned on. | |
4E | • | Check the water pressure. | |
• | Clean the mesh filters of water supply intakes. | ||
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| • | Make sure the water supply hose is not kinked or clogged. | |
5E | • | Clean the debris filter. | |
• | Make sure the drain hose is installed correctly. | ||
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UE | • | The laundry load is unbalanced. Redistribute the load. Washing one item i.e. | |
| blanket, pillow or a large towel can cause weight shift during the spin cycle; if the | ||
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| weight shift occurs, then the “UE” error code may be displayed. | |
cE/3E/Uc | • | Call the Samsung Customer Service. | |
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For any codes not listed above, or if the suggested solution doesn’t fix the problem, call the Samsung Customer Service or your Samsung dealer.
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