Sanyo DP42545 owner manual Helpful Hints PROBLEMS/SOLUTIONS

HELPFUL HINTS (PROBLEMS/SOLUTIONS)

Because of the Quality we build into our product, very few problems are actual TV defects. Most prob- lems only involve simple hookup or setup changes that can be solved by the customer. Please check the chart

below and try the solutions listed for your problem. If the problem still persists, before returning your TV, please visit our website at www.sanyotv.com or call us toll free at 1.800.877.5032. We Can Help!

Problem:	Check these Conditions:	Try these Solutions:	Page No.
TV turns off	● Check signal (Cable/Ant.) connection	● Press POWER key.	7, 15
automatically	● Power surge protection feature	● The sleep timer may have been set.
		● Unplug TV momentarily.
No picture, sound	● Check antenna/external connections	● Adjust antenna.
(Digital Picture)	● May be station trouble, NO signal broad-	● Try a different channel.
	cast	● Press RESET key to restart channel	7, 15
	● MUTE function may be on.	search.
	● The Plasma TV takes a few seconds to	● Adjust Volume.
	display an image.
No Captioning	● Check if station is broadcasting a	● Press CAPTION key to select captioning	21
	Closed-Caption signal.	mode.
	● Select another channel.
Cannot customize	● Digital Caption signal is not being	● Press CAPTION key to select Analog	15, 21
Caption	broadcast.	captioning.
Cannot display	● Pillar Box (4:3) signal being broadcast.	● Use the PIX SHAPE key to expand or	15
picture on a full		zoom the image.
screen
Poor Picture/Sound	● Check if program is in color.	● Try a different channel.
(watching Analog)	● Check antenna/external connections.	● Adjust antenna.	12, 13,
	● Color or Tint misadjusted.	● Press RESET key to restart channel	15, 27
	● May be station trouble.	search.
	● May be MUTE function is on.	● Adjust Volume.
“No Signal” message	● Check Audio/Video connections.	● Press INPUT key.
appears on screen	● Check external equipment connections.	● Switch on external equipment.	11 ~ 14
	● Check external equipment setting.	● Turn antenna, install signal booster.
	● Check antenna connection.	● Set external equipment output connec-
		tions to match input connections.
Pixilation of Digital	● Press INFO key and check signal	● Turn antenna, install signal booster.	7, 14
image	strength.	● Install outdoor Digital antenna.
No TV Stereo or	● Check if station is broadcasting a true	● Press AUDIO key.	15
SAP sound	MTS stereo signal or a SAP signal.
Cannot select or scan	● Channel may be removed from	● Select CH. SCAN MEMORY and manually	15,
some channels	memory.	add channels or start CH. (channel) search.
	● Check antenna connections.	● Set V-Guide to ALLOW ALL or press	17 ~ 19
	● No digital signal being broadcast	RESET key to clear all settings and restart
	● V-Guide is set to block programming.	channel search.	22 ~ 23
	● Weak Signal	● Turn antenna, install signal booster.
No Cable channels	● Cable Channel Indicator C should	● Switch Antenna Selection to Cable.	18
above number 13	appear next to channel number.
Remote Control	● Check batteries.	● Replace batteries.	8,
will not work TV	● Check if TV is plugged in.	● Aim remote control at front of TV.	14 ~ 15
Poor Color	● Check if program is in color.	● Select Sports, Movie, or News to match	27 ~ 28
	● Color or Time misadjusted.	the program you are watching in the
		menu system.
Afterimages (ghosts)	● Do not display the same image on	● Use the Screen Saver function.
appear	screen for a long period of time. After-	● Use the White Screen Feature to repair	26
	images or ghosts may appear on parts	the panel.
	of the panel.
Cabinet makes	● This is a normal condition during
popping sound	warm-up and cool down of the plastic
	cabinet parts.

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