Sanyo DWM-2500 instruction manual Troubleshooting Guide, Servicing

TROUBLESHOOTING GUIDE

If you have followed the instructions and are having difficulty operation the unit, locate the SYMPTOM in the left column below. Check the corresponding POSSIBLE CAUSE and CORRECTIVE ACTION columns to locate and remedy the problem.

SYMPTOM	POSSIBLE CAUSE	CORRECTIVE ACTION
No power.	No power plug connection at the AC wall outlet.	Insert the power plug into the AC wall outlet.
The power is on, but the player does not	No disc is loaded.	Load a disc.
work.
No picture.	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system and Regional code.) (See page E15.)
	The TV is not set to receive signal from the unit.	Select the correct input function on the TV.
	The video cable is not connected.	Connect the video cable into the jack.
No sound.	Volume control is set to minimum.	Turn up the volume.
	The wrong function is selected.	Select the correct function.
	Faulty speaker connections.	Connect the speaker wires firmly to the speaker
		terminals. (See page E7.)
Sound is heard from only one speaker.	Faulty connection of speaker wires.	Connect the speaker wires firmly to the speaker
		terminals. (See page E7.)
The playback picture is poor.	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system, and regional code.) (See page E15.)
Part of On-Screen-Display is cut off.	Incorrect aspect ratio setup on TV.	Refer to the instruction manual of your TV.
“ ” appears on the TV screen.	The selected function does not operate on the	The feature or action cannot be completed at this
	disc now.	time because:
		• The feature is not available at the moment.
		• The DVD software restricts it.
		• The DVD software doesn’t support the feature
		(e.g., angles).
The unit does not start playback.	No disc is loaded.	Load a disc.
	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system, and regional code.) (See page E15.)
	The disc is loaded with the label side down.	Load the disc on the disc tray correctly.
	The disc is dirty.	Clean the disc or replace it.
	“Parental” is set.	Cancel the parental lock function or change the
		rating level. Reset it after play. (See Page E34.)
The disc tray does not open.	The disc tray may be locked.	Press the q button on the unit until “UNLOCKED”
		appears on the FL display. (See page E17.)
Flickering “ST”.	Weak signal.	Press [FM MODE] on the remote control to select
		“MONO”. (See page E36.)
		Reorient the FM antenna lead wire or install an
		outdoor FM antenna. (See page E11.)
The remote control does not work properly.	The batteries in the remote control are weak, or	Check the battery polarity (+ or -).
	installed incorrectly.	Replace the batteries. (See page E6.)
	The remote control is not aimed at the remote	Aim the remote control at the remote sensor window.
	sensor window.	(See page E6.)

SERVICING:

Should this product require service, refer to the SANYO AUDIO/VIDEO limited warranty.

If you do not have a convenient SANYO service station nearby, contact the SANYO dealer where you purchased the unit. Be sure to give the model number and explain the problem. The dealer will advise you how to obtain service.

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