Scotts SP6211, SP6213 manual Quality Statement

QUALITY STATEMENT

Please do not return this product to the store where you purchased it.

Your Scotts product, designed and built by John Deere, is more than just a purchase, it’s an investment in quality. That quality goes beyond our equipment to your dealer’s parts and service support.

That’s why John Deere has initiated a process to handle your questions or problems, should they arise. If you have questions or problems with your new product, please follow the steps below. To locate your nearest authorized Scotts servicing dealer, please call toll free 1-877-864-2295.

Step 1

Refer to your operator’s manual

A. It has many illustrations and detailed information on the safe and proper operation of your equipment.

B. It gives troubleshooting procedures, and specification information.

Step 2

Contact your dealer

C. It gives ordering information for parts catalogs, service and technical manuals.

D. If your questions are not answered in the operator’s manual, then go to Step 2.

A. Your authorized Scotts servicing dealer has the responsibility, authority, and ability to answer questions, resolve problems, and fulfill your parts and service needs.

B. First, discuss your questions or problems with your dealer’s trained parts and service staff.

C. If the parts and service people are unable to resolve your problem, see the dealership manager or owner.

D. If your questions or problems are not resolved by the dealer, then go to Step 3.

Step 3

Call the Customer Communications Center

A. Your authorized Scotts servicing dealer is the most efficient source in addressing any concern, but if you are not able to resolve your problem after checking your operator’s manual and contacting your dealer, call the Customer Communications Center.

B. For prompt, effective service, please have the following ready before you call:

•The name of the dealer with whom you’ve been working.

•Your equipment model number.

•Number of hours on machine (if applicable).

•Your 13-digit serial number which you recorded on the inside front cover of this manual.

•If the problem is with an attachment, your attachment identification number.

C. Then call 1-877-864-2295 and our advisor will work with your dealer to investigate your concern.

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