Stains on load
■Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum.
■Did you use enough HE detergent?
Use enough detergent to remove soil and hold it in suspension. Use only HE detergent. Follow the manufacturer's instructions to determine the amount of detergent to use.
■Is there above average iron (rust) in water? You may need to install an iron filter.
■Did you properly sort the load?
Sort dark clothes from whites and lights.
■Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it stops.
■Did you use a fabric softener dispensing ball? Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment.
■Did you use powdered detergent in a
■Did you use Express Wash on a large load?
For best results, use Express Wash for small, lightly soiled loads.
Load is wrinkled
■Did you unload the washer promptly? Unload the washer as soon as it stops.
■Did you use the right cycle for the load being washed? Use the Silk/Ultra Delicate cycle or another cycle with a low spin speed to reduce wrinkling.
■Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should tumble freely during washing.
Gray whites, dingy colors
■Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
■Was the wash temperature too low?
Use hot or warm washes if safe for the fabric load. Make sure your hot water system is adequate to provide a hot water wash.
■Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard water.
Cycle too long
■Did you choose the STEAM TREAT™ option?
In this case, the heater and steamer will be activated to provide maximum cleaning performance. Additional time will be added to the regular cycle to heat the water. This additional time will depend on the load size and the hot water inlet temperature.
■Is the hot water inlet set to the recommended temperature of 120°F (49°C)?
A hot water temperature below the recommended setting will increase heating time.
■Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has been started to reduce excessive suds. This routine will add time to the original cycle.
■Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will start to redistribute the load. During the imbalance routine the time displayed may pause until this activity is complete, then resume with the remainder of the cycle.
■Did you wash a large load on the Express Cycle? The Express Cycle is designed for smaller load sizes
■Did you wash a large load in a gentle or Delicate cycle? When using the Express wash, Handwash/Wool, or Silk/Ultra Delicate wash cycles you should use small loads. This ensures a gentle wash for your garments without increasing cycle times.
Door locked at end of wash cycle
■Did all of the water drain out of the washer during the spin?
Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
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