Technical Support

Server Technology understands that there are often questions when installing and/or using a new product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.

Server Technology, Inc.

 

 

 

 

1040 Sandhill Drive

Tel:

775.284.2000

Web:

www.servertech.com

Reno, Nevada 89521 USA

Fax:

775.284.2065

Email:

support@servertech.com

Return Merchandise Authorization

If you have a unit that is not functioning properly and is in need of technical assistance or repair:

Submit a request for support by phone at the above number, or via the web at

www.servertech.com/support

Be ready to provide:

Company Name

 

Contact Name, Phone Number, and Email address

 

Model or Part Number (from the label on the equipment)

 

Server Technology Serial Number

 

Version of firmware

 

Description of problem

1.Technical Support will work to diagnose/resolve the problem remotely, if possible. If the problem cannot be resolved, Technical Support will then issue an RMA# for the return/repair of the equipment in question. RMA#’s are valid for 30 days only from the issue date.

2.Shipping charges for the return of the equipment to Server Technology shall be the responsibility of the customer. For warranty repairs, Server Technology shall assume return shipping charges but for non-warranty repairs, the shipping charges shall be billed.

3.The RMA# shall be placed conspicuously on all shipping documentation, associated correspondence, and the shipping container.

4.Equipment must be returned in proper/original packaging to protect the equipment in transit. The customer shall be financially responsible for any damage/destruction of the equipment due to improper packaging.

5.Equipment shall typically be turned around within 48-72 hours of receipt at Server Technology. Equipment under warranty shall be repaired at no cost. Equipment NOT under warranty shall be repaired at the standard labor rate plus parts. Upon diagnosis of the equipment, the customer shall be notified of estimated charges prior to repair.

6.For non-warranty repairs, return of the equipment will be expedited with the inclusion of a Purchase Order or credit card number for incurred charges.

Sentry PT22

Appendices • 73

Installation and Operations Manual