6
Copier trouble?
TROUBLESHOOTING
If any problem occurs, check the list below before contacting our Technical Assistance Department.
Problem | Possible cause | Solution | See |
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| Copier plugged in? | Plug the copier into a grounded | 15 |
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| outlet. |
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Copier does not | Power switch on? | Turn the power switch on. | 16 |
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Side cover closed | Gently close the side cover. | – |
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operate. |
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| securely? |
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| Front cover closed? | Gently close the front cover and | – |
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| then close the side cover. |
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Blank copies | Is the original placed face | Place the original face down on | 18 |
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down on the original table | the original table or face up in |
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| or face up in the SPF? | the SPF. |
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| Is the copier in the | Press any key to cancel the | 24 |
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Power save ( ) | preheat mode? | preheat mode. |
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indicator on. | Is the copier in the auto | Press the print ( ) key to | 24 |
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| power | cancel the auto power |
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| mode. |
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| Is original image too dark | Adjust the exposure manually. | 20 |
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| or too light? |
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Copies are too | Is the copier in the | Adjust the automatic exposure | 40 |
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dark or too light. | automatic exposure | level. |
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| mode? |
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| Is the copier in the photo | Cancel the photo exposure | 20 |
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| exposure mode? | mode. |
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Dust, dirt, | Original table or original | Clean regularly. | 30 |
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cover dirty? |
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smudges appear |
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Original smudged or | Use a clean original. | – |
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on copies. |
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blotchy? |
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Striped copies | Is transfer charger clean? | Clean the transfer charger. | 31 |
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| Use standard paper. If using | 17 |
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| special papers, feed the paper |
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| through the manual bypass. |
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Paper misfeeds | Paper curled or damp? | Store copy paper flat in the | – |
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| wrapper in a dry location. |
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frequently. |
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Pieces of paper inside | Remove all pieces of misfed | 33 |
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| copier? | paper. |
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| Paper guides in the paper | Set the guides properly | 13 |
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| tray not set properly? | depending on the paper size. |
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| Too much paper in the | Remove excessive paper from | 14 |
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| paper tray or bypass tray? | the tray. |
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| Is the copy paper too | Use copy paper within the | 17 |
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Images rub off | heavy? | specified range. |
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the copy easily. | Paper damp? | Replace with dry copy paper. If | 43 |
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| the copier is not used for long |
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| time, remove the paper from the |
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| paper tray and store it in its |
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| wrapper in a dry location. |
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