Many potential problems can be resolved by the owner without calling a service technician.
If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center.
Symptom
•Wireless connection cannot be established.
Possible cause
• Checkthe | distance |
| |
between | the Amplifier | and | |
Subwoofer (less | than | 32 | |
feet (10m)). |
|
| |
• Make sure there is no other | |||
wireless | devices | near | the |
Symptom
•No sound is heard from Sound Bar/ Subwoofer.
Possible cause
• | Is the TV | input | signal | |||
| (selection) | set | properly? | |||
• | Is HDMI compliant |
| ||||
| equipment | being | used?* | |||
• | Is the | HDMI | cable |
| ||
| connected | correctly?* | ||||
• | Is the | HDMI | cable | of the | ||
| correct | type | being | used? | ||
| (with ARC)* |
|
|
| ||
• | Does | the | sound input | |||
| support PCM | signal?* | ||||
• | Do not connect | or | ||||
| disconnect | an HDMI cable | ||||
| while power is on. This | |||||
| may lead to | operation | ||||
| problems.* |
|
|
|
| |
• | Check | if the | Subwoofer |
For
| unit. |
|
|
|
• | Make sure there | is no | ||
| obstacles | (especially | ||
| metal) blocking | between | ||
| the Amplifier | and | ||
| Subwoofer. |
|
| |
• | Manually | the | ||
| Amplifier | and | Subwoofer | |
| (refer page 13). |
| ||
• If the Amplifier is wall | ||||
| mounted | behind | the TV, | |
| make sure the distance | |||
| between | the | TV and | |
| Amplifier are not less than | |||
| 8" (20cm) to avoid wireless | |||
| interruption. |
|
|
•Noise is heard during playback.
•The power is not turned on.
| already turn | on. |
| ||
• | Manually |
| |||
| Amplifier | and Subwoofer | |||
| (refer | page | 13). |
| |
• | Move the | speaker away | |||
| from any computers | or | |||
| mobile | phones. |
| ||
• | Is the | unit | unplugged? | ||
• | The protection circuit | may | |||
| be activated. | Unplug | and | ||
| plug in the power cord | ||||
| again after 5 minutes or | ||||
| more. |
|
|
|
|
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation inside the cabinet. Condensation can cause the unit to
malfunction. If this happens, leave the power on until normal playback is possible (about 1 hour).
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.
If the unit is not restored in the previous operation,
unplug and plug in the unit again
or
• | Volume cannot | be | • | Check | if the HDMI CEC is | |||
| controlled | via | TV.* |
| enabled. |
|
| |
• | 3D images | not | • | Depending | on the | TV and | ||
| displayed | on the TV.* |
| Video component, | 3D | |||
|
|
|
|
| images | may not be | ||
|
|
|
|
| displayed. |
|
| |
|
|
|
|
| Check | the | operation | |
|
|
|
|
| manual | of the respective | ||
|
|
|
|
| component. |
|
|
•Background noise • Please change to HDMI/
appears when | ARC or | |||
connecting | with | terminal | from | |
headphone | output of | effect may occur | ||
| depending on | |||
|
| model and age, and it is | ||
|
| not the | Sound | Bar |
|
| problem. |
|
unplug all component connected and plug in again.
During the Amplifier power on position (BLUE indicator light up), press the PAIRING button for more than 10 seconds.
Note:
This operation will restore the DIGITAL (HDMI) function volume to the default setting.
Periodically wipe the cabinet with a soft cloth.
Caution:
•Do not use chemicals for cleaning (gasoline, paint thinner, etc.). It may damage the cabinet finish.
•Do not apply oil to the inside of each component. It may cause malfunctions.