8 Troubleshooting
Feeding Problems (continued)
Printing Problems
Multiple feeds
•The feed gap may be too tight or too loose. Adjust the separator to the thickness of the material.
•Paper dust may be blocking the feed sensor. Clean the sensor with compressed air.
•Paper stuck together. Separate paper before feed- ing.
•Side guides too far from media. Set side guides to width of media plus 1/16".
Paper Jams in Printer
•Clear jam and remove pieces remaining under printhead.
•Check for the following:
1.Paper not loaded correctly. Set side guides to width of media plus 1/16".
2.Separators improperly adjusted. Adjust separators to thickness of material.
3.Media is curled or bent. Uncurl media.
4.Media is too thin. Media must be at least 0.004".
5.Dirty sensor. Clean sensor.
6.Worn separator tip. Replace separator tip.
Printer does not respond to software
•Check connection between printer and computer. If you have a good parallel port connection, the
