10Before Calling for Service

The malfunctions shown in the left-hand column below, labelled “Fault,” do not necessarily indicate functional faults of the machine. It is therefore advisable to refer to “Checking” shown in the right-hand column before calling for service.

 

Fault

Checking

 

 

 

(1)

The display shows symbols that do not make sense.

• Has the machine been initialized properly as shown

 

 

“GETTING STARTED”?

 

 

(Note that initialization clears all the data and programmed

 

 

settings stored in memory.)

 

 

 

(2)

The display won’t be illuminated even when

• Is power supplied to the electrical outlet?

 

the mode switch is turned to any other

• Is the power cord plug out or loosely connected to the

 

position than “OFF”.

electrical outlet?

 

 

 

(3)

The display is illuminated, but the whole machine

• Is a clerk code assigned to the register?

 

refuses registrations.

• Is the mode switch set properly at the “REG” position?

 

 

 

(4)

No receipt is issued.

• Is the paper roll properly installed?

 

 

• Is there a paper jam?

 

 

• Is the receipt function in the “OFF” status?

 

 

• Is the print roller arm securely locked?

 

 

 

(5)

No journal paper is taken up.

• Is the take-up spool installed on the bearing properly?

 

 

• Is there a paper jam?

 

 

• Is the journal printing selected in the printing style

 

 

programming? (If the receipt printing is selected, the paper

 

 

is not wound around the take-up spool.)

 

 

 

(6)

Printing is unusual.

• Is the print roller arm securely locked?

 

 

• Is the paper roll properly installed?

 

 

• Are the print head/sensor/roller clean?

 

 

 

Error code table

When the following error codes are displayed, press the lkey and take a proper action according to the table below.

Error

Error status

Action

code

 

 

 

 

 

 

 

 

E01

Registration error

Make a correct key entry.

E02

Misoperation error

Make a correct key entry.

E03

Undefined code is entered.

Enter a correct code

E07

Memory is full (in the akey programming).

Program the akey within 25 steps.

E11

Compulsory depression of the skey for

Press the skey and continue the operation.

 

direct finalization

 

 

 

 

E12

Compulsory tendering

Make a tendering operation.

E32

No entry of a clerk code

Make a clerk code entry.

E34

Overflow limitation error

Make a registration within a limit of entry.

E35

The open price entry is inhibited.

Make a preset price entry.

E36

The preset price entry is inhibited.

Make an open price entry.

E37

The direct finalization is inhibited.

Make a tendering operation.

E67

Subtotal void is not allowed.

Finalize the transaction, and correct the wrong entries in the

 

 

void mode.

 

 

 

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Sharp TINSZ2600RCZZ instruction manual Before Calling for Service, Error code table