Table of Contents

Introduction...............................................................................................................................................................

1

What is the Customer Support Tool? ......................................................................................................................

1

Note on using Customer Support Tool ....................................................................................................................

1

Trademarks .............................................................................................................................................................

1

About this manual ...................................................................................................................................................

2

System requirements ..............................................................................................................................................

2

System Configuration..............................................................................................................................................

3

To start Customer Support Tool..............................................................................................................................

4

How to install the Customer Support Tool...............................................................................................................

4

● To start Customer Support Tool......................................................................................................................

4

To Start and Exit the Customer Support Tool ..........................................................................................................

4

● To start the Customer Support Tool................................................................................................................

4

● To exit the Customer Support Tool.................................................................................................................

4

Using SD Memory Card............................................................................................................................................

5

Before Using SD Memory Card...............................................................................................................................

5

● An SD memory card you can use ..................................................................................................................

5

● Inserting and Removing an SD Memory Card ...............................................................................................

6

● Formatting an SD Memory Card ....................................................................................................................

6

Reading Data from SD Memory Card .....................................................................................................................

7

Writing Data to SD Memory Card............................................................................................................................

8

Main Window of the Customer Support Tool.......................................................................................................

10

Appearance and details of the main window ........................................................................................................

10

To open data..........................................................................................................................................................

11

Settings of a data folder ........................................................................................................................................

12

To Edit and Import/Export Data .............................................................................................................................

13

DEPT (Department Screen) ..................................................................................................................................

13

● Appearance and details of the department Screen......................................................................................

13

● To create a new department data.................................................................................................................

15

● To delete department data ...........................................................................................................................

15

PLU (Price Look-Up) .............................................................................................................................................

17

● Appearance and details of the PLU screen .................................................................................................

17

● To create PLU data ......................................................................................................................................

18

● To delete PLU data.......................................................................................................................................

19

CLERK ..................................................................................................................................................................

20

● Appearance and details of the clerk screen.................................................................................................

20

● To create clerk data......................................................................................................................................

21

● To delete clerk data ......................................................................................................................................

22