Before Calling for Service

Trouble Shooting

If you have a problem while using Customer Support Tool, refer to the table below.

Trouble

Solution

Cannot use an SD memory card

• Insert the SD memory card correctly.

 

• Disable write-protection on the SD memory card.

 

• Format the SD memory card with the cash register.

 

• Before trying to read data from the SD memory card, write data from the

 

cash register to the SD memory card.

 

 

Cannot read logo data

• Create a bitmap file satisfying requirements below and select it.

 

Colors: Black and white (Monochrome)

 

Width: 360 pixels

 

Height: 130 pixels

 

 

Cannot write logo data into an SD

• If the black rate of the bitmap picture is beyond the limitation, reduce the

memory card

proportion of black part or adjust position of black part so that black parts

 

do not concentrate in any particular area. (The black rate has to be less

 

than 35% in whole and 30% in part.)

 

 

Cannot type letters in the textbox

• Some textboxes such as “TEXT” or “PRICE” have limitations about

of Customer Support Tool

number of letters. Type letters within numbers on the right side of

 

textboxes.

 

 

Characters read from the register

• Although the cash register can handle characters below, Customer

are not displayed in Customer

Support Tool converts them into spaces.

Support Tool

_ T1 T2 T3 T4 2 3 4 23 24 34

Cannot create a PLU code

• You cannot create an existing code. Input a code that does not exit.

 

 

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