Error Message List
If an error message appears, refer to the table below and solve the problem.
Note • If the [OK] button is displayed in the message box, click [OK] to close the message box.
• If the [Yes] or [No] button in the message box, click either of them to close the message box.
Error Message | Solution |
Customer Support Tool has already started. You cannot start | |
| Customer Support Tool when it is already operating. |
|
|
XML file is broken. | Customer Support Tool failed to read a data file normally because it |
was destroyed or did not exist. Instead of data that was not read, the | |
| default data was set. |
|
|
Already same DEPT code exists. | That code is already used. To create a new code, input a code that |
| does not exist in the list. |
| To select a code, click the row in the list or change the code with the |
| [<] or [>] button in the left lower part of the screen. |
|
|
Already same PLU code exists. | That code is already used. To create a new code, input a code that |
| does not exist in the list. |
| To select a code, click the row in the list or change the code with the |
| [<] or [>] button in the left lower part of the screen. |
|
|
Already same CLERK code exists. | That code is already used. To create a new code, input a code that |
| does not exist in the list. |
| To select a code, click the row in the list or change the code with the |
| [<] or [>] button in the left lower part of the screen. |
|
|
Drive is not specified. | Click the name of the displayed drive, and then [OK]. |
|
|
Input the folder path. | Input the correct folder name in the data folder. |
|
|
The path doesn't exist. | The path (drive or folder) you have defined does not exist. Input the |
| correct path. |
|
|
The file is not found. | The file you have defined does not exist. Input the correct filename. |
The file doesn't exist, or path is illegal. |
|
|
|
The file is not bitmap file. | The file you have defined is not a bitmap file. Use a bitmap file. |
|
|
The file is not supported size. | The size of the file you have defined is not appropriate. Use a bitmap |
| file with |
|
|
The file format is not supported color. | The bitmap file you have defined is |
| bitmap file. |
|
|
Picture convert DLL is not found. | A program file for bitmap conversion is not found. |
| If you have deleted pictcnv.dll by mistake, you have to download and |
| install it again. |
|
|
Invalid character is used. | You are using characters that cannot be used as a filename. |
| Do not use \ / : * ? “ < > . |
|
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