COMOS customers now have the opportunity
of putting together their own individual Ser-
vice and Support newsletter. This newsletter is
sent by e-mail and provides them with fast and
up-to-date information on the previously se-
lected topics, for example, updates and service
packs. To be able to put together an individual
Service and Support newsletter, the user must
already be registered in the online portal or
must register there. Users can then select the
product they would like to be informed about
and the type of document. For the “Plant Engi-
neering Software COMOS” users can select
from the document types “Downloads”, “FAQs”,
“Manuals” and “Current product information”.
service and support newsletter for fast and personalized information

The Siemens IA&DT Service and Support online portal has been expanded with new and very useful features

for COMOS customers. Apart from being able to create an individual newsletter, users also have access to a

download area, FAQ documents, and manuals.

As soon as new information relating to the se-
lected topics is published in the online portal,
users will be sent an e-mail keeping them up to
date with all innovations.
In the Service and Support online portal the
COMOS customer now has new helpful func-
tions available. Among other things, the down-
load area provides the user with a list of the
most important technical information on
COMOS. The list is updated monthly. The FAQ
area gives the user access to informative docu-
ments on a variety of topics, for example “Data
exchange between SIMATIC PCS 7 and COMOS”.
All manuals from COMOS version 9.2 onwards
are available for download.
Service and Support
Online Portal
Presentation: Create an individual newsletter
16 COMOS Plant Manager | 3/2012
NEWS