Questions&Answers 93
Question Possible causes Possible solution
Message cannot
besent.
Some service providers do not sup-
port this service.
Check with your service provider.
Phone number of the service center
is not set or is wrong.
Set service center (p. 73).
SIM card contract does not support
this service.
Contact your service provider.
Service center overloaded. Repeat message.
Recipient does not have a compati-
ble phone.
Check.
EMS pic-
tures&sounds are not
displayed at the desti-
nation phone
The destination phone does not sup-
port the EMS standard.
No Internet access
possible.
Wrong WAP profile set or settings
wrong, incomplete.
Check settings, if necessary consult your
service provider.
PIN error / PIN2 error. Unlimited entries. Enter the PUK (MASTER PIN) provided
with the SIM card according to the instruc-
tions. If the PUK (MASTER PIN) has been
lost, contact your service provider.
Phone code error. Unlimited entries. Contact Siemens Service (p.94).
Service provider code
error.
No authorization for this service. Contact your service provider.
Too few/too many
menu entries.
Functions may have been added or
removed by your service provider via
the SIM card.
Check with your service provider.
No fax possible. Incorrect settings in the PC. Check settings (p.74).
No authorisation for this service. Contact your service provider.
Charge counter does
not work.
Charge pulse not transmitted. Contact your service provider.
Damage
Severe shock. Remove battery and SIM and insert them again. Do not dismantle phone!
Phone became wet. Remove battery and SIM card. Dry immediately with cloth, do not heat. Dry con-
nector contacts thoroughly. Stand unit upright in an air current. Do not dismantle
phone!