Questions & Answers84
M50 en, A31008-H5150-A1-1-7619 (1. März 2002, 17:25)
© Siemens AG 2001, L:\MOBIL\K45\M50-Manta-neues Design\ENG-
Question Possible causes Possible solution
Message cannot be
sent.
Some service providers do not sup-
port this service.
Check with your service provider.
Phone number of the service centre
is not set or is wrong.
Set service centre (p.30).
SIM card contract does not support
this service.
Contact your service provider.
Service centre overloaded. Repeat message.
Addressee does not have a compati-
ble phone.
Check.
EMS pictures &
sounds are not dis-
played at the address-
ee
The addressee’s phone does not
support the EMS standard.
No Internet access
possible.
Wrong WAP profile set or settings
wrong, incomplete.
Check settings, if necessary consult your
service provider.
PIN error/PIN2 error. Three wrong entries. Enter the PUK (MASTER PIN) provided with
the SIM card according to the instructions. If
the PUK (MASTER PIN) has been lost, con-
tact your service provider.
Phone code error. Three wrong entries. Contact Siemens Service (p.85).
Service provider code
error.
No authorisation for this service. Contact your service provider.
Too few/too many
menu entries.
Functions may have been added or
removed by your service provider via
the SIM card.
Check with your service provider.
No fax possible. Incorrect settings in the PC. Check settings (p.72).
No authorisation for this service. Contact your service provider.
Charge counter does
not work.
Charge pulse not transmitted. Contact your service provider.
Damage
Severe shock. Remove battery and SIM and insert them again. Do no t dismantle phone!
Phone became wet. Remove battery and SIM card. Dry immediately with cloth, do not heat. Dry connec-
tor contacts thoroughly. Stand unit upright in an air current. Do not dismantle phone!