84Questions & Answers
Question | Possible causes | Possible solution |
Message cannot be | Some service providers do not sup- | Check with your service provider. |
sent. | port this service. |
|
| Phone number of the service centre | Set service centre (p. 30). |
| is not set or is wrong. |
|
| SIM card contract does not support | Contact your service provider. |
| this service. |
|
| Service centre overloaded. | Repeat message. |
| Addressee does not have a compati- | Check. |
| ble phone. |
|
EMS pictures & | The addressee’s phone does not |
|
sounds are not dis- | support the EMS standard. |
|
played at the address- |
|
|
ee |
|
|
No Internet access | Wrong WAP profile set or settings | Check settings, if necessary consult your |
possible. | wrong, incomplete. | service provider. |
PIN error/PIN2 error. | Three wrong entries. | Enter the PUK (MASTER PIN) provided with |
|
| the SIM card according to the instructions. If |
|
| the PUK (MASTER PIN) has been lost, con- |
|
| tact your service provider. |
Phone code error. | Three wrong entries. | Contact Siemens Service (p. 85). |
Service provider code | No authorisation for this service. | Contact your service provider. |
error. |
|
|
Too few/too many | Functions may have been added or | Check with your service provider. |
menu entries. | removed by your service provider via |
|
| the SIM card. |
|
No fax possible. | Incorrect settings in the PC. | Check settings (p. 72). |
| No authorisation for this service. | Contact your service provider. |
Charge counter does | Charge pulse not transmitted. | Contact your service provider. |
not work. |
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|
Damage |
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Severe shock. | Remove battery and SIM and insert them again. Do not dismantle phone! | |
Phone became wet. | Remove battery and SIM card. Dry immediately with cloth, do not heat. Dry connec- | |
| tor contacts thoroughly. Stand unit upright in an air current. Do not dismantle phone! | |
