116 Questions & Answers

Problem

Poss. causes

Possible solution

SIM error.

SIM card not inserted

Check that the SIM card is inserted correctly (page 10).

 

correctly.

 

 

Dirty SIM card contacts.

Clean SIM card with a dry cloth.

 

SIM card with wrong

Use 3V SIM cards only.

 

voltage.

 

 

SIM card damaged

Carry out a visual check. Have service provider change

 

(e.g. broken).

the SIM card.

No network

Weak signal.

Move higher, to a window or an open space.

connection.

Outside the GSM range.

Check service provider’s coverage area.

 

Invalid SIM card.

Complain to the service provider.

 

New network not authorised. Try manual selection or select a different network

 

 

(page 86).

 

Network call barring is set.

Check network barrings (page 85).

 

Network overloaded.

Try again later.

Phone loses

Signal too weak.

Reconnection to another service provider is automatic

network.

 

(page 86). Switching phone off and on again can speed

 

 

this up.

Calls not possible.

Second line set.

Set line 1 ã(page 87).

 

New SIM card inserted.

Check for new barrings.

 

Charge limit reached.

Reset limit with PIN2 (page 36).

 

Credit used up.

Load credit.

Some calls not

Call restrictions are in place.

Barrings can be set by service provider. Check barrings

possible.

 

(page 85).

Impossible to make

Phonebook/Addressbook

Delete entries in the Addressbook/Phonebook

entries in Phone-

is full.

(see Standard functions, page 17).

book/Addressbook.

 

 

Voice message not

Call divert to mailbox not set. Set call divert to mailbox (page 59).

functioning.

 

 

åflashes to

SMS memory is full.

Delete SMS messages (see Standard functions,

indicate an SMS.

 

page 17) or archive them (page 45).

æflashes to

MMS memory is full.

Delete MMS messages (see standard functions,

indicate an MMS.

 

page 17).

çflashes to

Phone memory full.

Delete messages, pictures, videos, games or

indicate an MMS.

 

applications.

Function cannot

Not supported by service

Contact your service provider.

be set.

provider or registration

 

 

required.