Troubleshooting

Check these questions first if you have problems with your phone:

 

 

 

 

 

 

QuestionAnswer

 

 

 

 

 

 

Is your battery

The battery level indicator should

 

 

 

 

 

 

charged? Do you

have at least one segment showing

 

 

 

 

 

 

see 6in the

7

 

 

 

 

 

 

display?

( ). If it does not, recharge your

 

 

 

 

 

 

battery. See pages 16 and 17.

 

 

 

 

 

 

Do you have a

If necessary, turn off your phone and

 

 

 

 

 

 

valid SIM card

make sure that you have inserted a

 

 

 

 

 

 

inserted in your

valid SIM card (see page 14).

Troubleshooting

 

 

 

phone?

 

 

 

 

Does the

The signal strength indicator should

 

 

 

 

 

 

handset have a

have at least one segment showing

 

 

 

 

 

 

signal? Do you

(1). If it does not, move to an area

 

 

 

 

 

 

see jin the

with a stronger signal to use your

 

 

 

 

 

 

display?

phone.

 

 

 

 

 

 

Is the earpiece

While on a call, press the top of the

 

 

 

 

 

 

volume too low?

Skey.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the other party

Your phone may be muted. Press

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

unable to hear

UNMUTE (+) if necessary to unmute

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

you?

the phone.

 

 

 

 

 

 

 

Also, make sure that your phone’s

 

 

 

 

 

 

 

microphone is not blocked by its

 

 

 

 

 

 

 

carrying case or a sticker.

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