Sima Products SUR-20 user manual Appendix B, Troubleshooting

Troubleshooting

Appendix B

Troubleshooting

If you have trouble configuring or operating the SUR-20, first check that you have inserted the batteries correctly (page 4). Then check the items below.

Symptom	Remedy
The SUR-20	• Batteries may be dead. Replace with fresh
doesn’t operate	alkaline batteries.
your device.	• Make sure that the desired device screen on
	the SUR-20 LCD panel has been selected.
	• Move closer to the device. The maximum
	operating distance is approximately 30 feet.
	• Ensure that you are aiming the SUR-20 directly
	at the device and that there are no obstructions
	between the SUR-20 and the device.
	• Ensure that programming the learning function
	(Chpt. 4) or the manufacturer codes (Chpt.5 )
	has been properly done. Re-teach the button.
You cannot	• Make sure that you have correctly “taught” your
operate a device	device’s remote control to the SUR-20.
even after	• Delete the device data from the SUR-20 (Chpt.
teaching the
	26) and carry out the learning function again
device using the
	(Chpt. 4).
learning function
(Chpt. 4).	• Make sure you did not program more than one
	remote for a given device.
You see an “error”	• Make sure you did not program more than one
display during the	remote for a given device.
learning	• Make sure the two remotes are not too far apart
procedure.
	and are aiming directly at each other.
You see an “error”	• The button that you pressed has not been
display during	taught. Teach the button using the learning
operation.	procedure (Chpt. 4).

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