TROUBLESHOOTING

EZStart

If you try to load a driver and DOS presents an error, the destination files may have a size of 0 bytes. Increase the value of the “FILES=” statement in your CONFIG.SYS file to at least 20. Then use EZStart to copy the driver files to your computer's hard disk again.

Data Rate

We strongly recommend using the AUTONEGOTIATE keyword (the network card line speed default) when installing the driver. If you must specify the network card line speed, then make sure the speed you specify matches the speed of the attached hub.

Full-Duplex Operation

For your network card to auto-negotiate to full-duplex operation, the network switch with which it communicates must comply with the ANSI/IEEE 802.3u Fast Ethernet standard for Auto-Negotiation (Clause 28). Otherwise, full-duplex operation must be forced at the switch and EtherPower II 10/100 network card. Consult your switch manual for directions about how to configure the switch to operate in full-duplex mode. Refer to the driver installation document for your particular environment on the SMC SuperDisk to determine the appropriate method to force full-duplex operation at the card.

Cannot Connect to a File Server

Verify that the network card is properly installed and that the server is up and connected to the network. Then verify that the frame type the driver is using (e.g., as specified in NET.CFG for Novell environments) is the same as that used by the server. If using multiple frame types, make sure the first one specified is the same as that used by the server.

A-4