Instructions for the User

10. TROUBLE-SHOOTING

PROBLEM

 

POSSIBLE CAUSES

 

SOLUTION

 

 

- The hob is not wired

 

in or

the -

Switch on at the wall.

 

 

 

main switch is not on.

 

 

 

 

 

 

 

- There is a power failure.

 

 

 

 

 

- The fuse or the magnetothermal -

Check power supply.

 

 

 

switch of the appliance has blown. -

Replace the fuse or reactivate the

 

-

The sensor buttons are locked

magnetothermal

switch

of the

 

 

(child safety) - is the control light

appliance.

 

 

The hob does not work.

 

above the lock button

 

 

flashing? -

Unlock the sensor buttons (child

 

- The buttons are partially covered

safety).

 

 

 

 

by a damp cloth, a liquid or a

 

 

 

 

 

metal object.

 

 

 

 

 

-

Remove them.

 

 

 

- Unsuitable saucepans have been

 

 

 

 

 

used.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

See "Saucepans suitable for use

 

 

 

 

 

 

 

 

 

in induction cooking" section.

 

 

 

 

 

 

The results of cooking are

-

Temperature is too high or too -

Consult cooking guidelines.

unsatisfactory.

 

low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

The hob is dirty.

 

 

 

 

 

-

Clean the hob once cooking is

The hob smokes.

 

 

 

 

 

 

 

 

finished. Let it cool first.

 

 

 

 

 

 

 

 

-

Use a larger saucepan.

 

 

 

 

 

 

 

 

 

 

 

- Food has spilled onto it.

 

 

 

 

 

 

 

 

 

 

 

 

 

The error code ER03 is

-

The touch control

buttons have -

Clean the surface or remove the

 

been activated due to food falling

object.

 

 

displayed and an acoustic signal

 

 

 

 

on the hob, saucepans or other

 

 

 

is temporarily heard.

 

 

 

 

 

objects.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

An ERxx or Ex error code is

-

There is a technical fault.

-

Contact Technical Support.

displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fuses or the

 

 

 

 

 

 

 

-

Call Technical Support or an

magnetothermal switch of the

 

 

 

 

 

 

 

 

electrician.

 

 

appliance are repeatedly

 

 

 

 

 

 

 

 

 

 

 

triggered.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The saucepans in use are

-

The noise is

due

to

 

technical

 

 

 

 

reasons. There

is

no

danger

to

 

 

 

making a noise.

 

 

 

 

 

the hob or the saucepan.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The cooling fan continues to

-

This is normal because the

 

 

 

function even after the hob has

 

electronics need to cool down.

 

 

 

 

been turned off.

 

 

 

 

 

 

 

 

 

 

 

Sounds can be heard as if

-

This is for technical reasons and

 

 

 

something was creaking or

 

cannot be avoided.

 

 

 

 

 

 

 

 

switching on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

If cracks or fissures form, or if the

 

 

 

 

 

 

 

 

 

glass ceramic

cooking

surface

There are cracks or fissures in

 

 

 

 

 

 

 

 

breaks, turn off the appliance

the hob.

 

 

 

 

 

 

 

 

immediately. Disconnect the hob

 

 

 

 

 

 

 

 

 

from the power supply and call

 

 

 

 

 

 

 

 

 

Technical Support.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Smeg SE640ID1 manual Trouble-Shooting, Problem Possible Causes Solution