7-8 Troubleshooting

On-screen error message

Cause

Action

8171

Processor 2 not

CPU frequency is incorrect.

Check supported CPUs and

 

operating at intended

 

replace the CPU. If replacing the

 

frequency

 

CPU does not help, replace

9064

Mixed CPU Steppings

Different CPU steppings are

CPU/IO module.

 

detected

found.

 

9038

Check date and time

Data and time settings are

If reconfiguring by using BIOS

 

settings (Chipset)

incorrect.

setup does not help, replace the

9001

Missing date and time

Information delivery among

CPU/IO module.

 

synchronization

units failed

 

9002

Memory not installed.

DIMM is not implemented.

Mount or replace the DIMM.

 

 

DIMM is faulty.

 

9003

Memory

Error is detected on memory

Check supported DIMMs and

 

implementation error

implementation.

replace the DIMM. If replacing the

 

detected

 

DIMM does not help, replace the

 

 

 

CPU/IO module.

9004

Real time clock error

RTC is faulty.

Reconfigure RTC by using BIOS

 

(Chipset)

 

setup.

9005

Remote BMC access

BMC of remote unit is faulty.

Check again if the CPU/IO

 

failed

 

module is mounted properly. If

 

 

 

this does not help, replace the

 

 

 

CPU/IO module.

9006

HW Memory Test

Memory is faulty.

Replace the DIMM. If replacing it

 

failed.

 

does not help, replace the

 

 

 

CPU/IO module.

9009

Chipset NMI occurred!

BIOS NMI handler is executed

Obtain detailed information, and

 

 

and POST is stopped.

replace the CPU/IO module.

900A PEXA Link Width

PCI-EX Link is faulty.

Since performance becomes

 

Warning

 

slightly lower, replace the CPU/IO

900B PEXB Link Width

 

module in case of an emergency.

 

Warning

 

 

900D PEXD Link Width

 

 

 

Warning

 

 

900E PEXE Link Width

 

 

 

Warning

 

 

9021

Trace memory test

Trace memory is faulty.

Replace the CPU/IO module.

 

failed

 

 

902C BMCFW major revision

BMCFW revision does not

Update SDR/PIA. If updating it

 

mismatched.

match.

does not help, replace the

 

 

 

CPU/IO module or ft Remote

 

 

 

Management Card (option).

902D IPMB#1 SROM failure

IPMB#1 SROM is faulty.

If restarting does not help,

 

detected

 

replace the CPU/IO module, ft

902E IPMB#2 SROM failure

IPMB#2 SROM is faulty.

Remote Management Card

 

detected.

 

(option) or center plane.

902F PCI Device Test failed.

PCI Device is faulty.

Replace the CPU/IO module.

9060

Module#0 is not

CPU/IO module#0 is not

Mount the primary unit. If

 

present.

mounted.

restarting does not help, replace

 

 

 

the CPU/IO module.

9061

Module#1 is not

CPU/IO module#1 is not

Mount the primary unit. If

 

present.

mounted.

restarting does not help, replace

 

 

 

the CPU/IO module.

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NEC EXP320A, EXP320B, N8800-091F, N8800-090F manual Troubleshooting

N8800-091F, EXP320B, EXP320A, N8800-090F specifications

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