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NEC
EXP320A, EXP320B, N8800-091F, N8800-090F manual
Models:
N8800-091F
EXP320B
EXP320A
N8800-090F
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Troubleshooting
Specifications
Install
About Repair Parts
Error codes
Maintenance
System Configuration
Edge connecting to a server
Solving Problems
Diagnostics
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Contents
NEC Express5800 Series
Page
NEC Express5800/320Fa-L
Proprietary Notice and Liability Disclaimer
Safety Indications
Symbols Used in this Users Guide and Warning Labels
Prohibited actions
Mandatory actions
CE Statement
NEC Express5800
Page
˖˟˔˦˦ʳ˄ʳ˟˔˦˘˥ʳˣ˥ˢ˗˨˖˧
Trademarks and Patents
To prevent voltage sag
Preface
Welcome to the NEC Express5800/ft series
How to Use This Users Guide
About this Users Guide
Additional symbols
Accessories
Contents
Replacing 3.5-INCH Hard Disk Drive
OFF-LINE Maintenance Utility
Chapter
Appendix a Specifications Appendix B I/O Port Addresses
Vii
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Chapter
Server Chassis
Rack model Front Rear
CPU/IO modules
Precautions for Safety
General
Use of Power Supply and Power Cord
Installation, Relocation, Storage and Connection
Precautions for Use
Cleaning and Handling of Internal Devices
Do not disassemble, repair, or alter the server
During Operation
For Maintenance Personnel Only
Rack-mount Model
For Proper Operation
Precautions for Use
Safety Indications
„
Precautions for Use
Precautions for Use
Precautions for Use
Precautions for Use
Disposal of Equipment and Consumables
If System Trouble is Suspected
About Repair Parts
About OUR WEB Service
Advice for Your Health
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General Description
Standard Features
Memory CPU Module #0 CPU Module #1 IO Module #0 IO Module #1
General Description
General Description
Names and Functions of Components
Front View inside
Power LED green
Disk Access LED green/amber
Power switch
Dump NMI switch
13 CPU/IO module #1
Module Power switch
12 CPU/IO module #0
General Description
Rack model With the front door open
UID LED blue
General Description
CD- ROM Drive
Status LED
CD tray eject button
Manual release hole
Rear View
Power supply units
Power supply unit LEDs
USB connectors
Monitor connector
Scsi connector
CPU/IO Module
General Description
General Description
Edge connecting to a server
Ft Remote Management Card
„ Speed LED
MAC address
Power LED
LEDs
FT Status LED
FT status LED Description Action Indications
CPU/IO Module # 0 Status LED CPU/IO Module # 1 Status LED
CPU/IO status Description Action LED indications
Module Power LED
Module Fault LED
Processor Error LED
Unit Error LED
Power Supply Unit Error LED
Voltage Error LED
HCS 1 Error LED
HCS 2 Error LED
Cooling Fan LED
LAN Connector LED
Power Supply Unit LED
Basic Operation
Security lock front door lock for tower model
Installing/Removing the Front Bezel
Power on
Check
Power OFF
Post Check
Flow of Post
Behavior at Occurrence of Error
Post Error Messages
Insert/Remove Floppy Disk
Floppy Disk Drive Option
CPU/IO Module Status
Use of Floppy Disk
CD-ROM Drive
Insert/Remove CD-ROM
When you cannot eject a CD-ROM
Handling CD-ROMs
Linux Setup and Operation
Linux Setup and Operation
How to Locate Failed Disks
Replacing 3.5-INCH Hard Disk Drive
Linux Setup and Operation
Restoring Redundant Configuration Manually
Disconnecting a disk from the system and adding a new disk
Scsi Disk Status
Restoring RAID
Tips
Setting the Video Mode
Value
Color
Screen size
Linux Setup and Operation
Dump Initialization
Check diskdump partition Dump file creation area
Remove a dump driver
Restart the dump partition
Formatting the dump partition
Keyboard Settings for X Window System
Linux Setup and Operation
Accessing USB FDD
USB FDD
System Configuration
System Bios ~ Setup ~
Starting Setup Utility
Description of On-Screen Items and Key Usage
Cursor
Enter
Esc
System Configuration
Keyboard
Configuration Examples
Link with Management Software
Boot
Security
Optional PCI-related devices
Memory
Saving the Configuration Data
Menu and Parameter Descriptions
Main
Option Parameter Description
Processor Settings
Cpuid
Option Parameter Description Your Setting
Advanced
Memory Configuration
1KB
PCI Configuration
Scsi Controller
LAN Controller
Advanced Chipset Control
Security
User Password Clear
Server
BMC IRQ
System Management
State before powered off Parameter Stay Off
Power On
Console Redirection
XON/XOFF CTS/RTS CTS/RTS+ CD
Event Log Configuration
Monitoring Configuration
Boot
Exit
Exit Discarding Changes
Load Setup Defaults
Exit Saving Changes
Discard Changes
Save Changes
Starting and Quitting the SCSISelect utility
Scsi Bios SCSISelect
Usage of the SCSISelect utility
System Configuration
Scsi Bus Interface Definitions
Configure/View Scsi Controller Settings
Option Parameter Function/settings
Additional Options
Boot Device Configurations
Scsi Device Configuration
Asyn
Advanced Configuration
Scsi Disk Utilities
Forced Shutdown and Clear
Forced Shutdown
Clear CMOS/PASSWORD
How to Clear Cmos
Error
HOW to Clear Passwords
System Configuration
BMC Configuration Jumper Settings
Remote Management FUNCTION
Network Default Values
Settings on the Server
Initial Settings on the Server
Setting a Management PC
Setting Your Browser
Supported browsers
Java2 Runtime Environment
System Configuration
Using Remote Management
How to get connected
When connecting to network which supports Dhcp protocol
Overview
System Configuration
Tips
Logon and logout
Logon
Logout
Main Window
Control panel
System Configuration
Remote KVM Console
Starting up the remote KVM console window
Items on the remote KVM console window
Operating special keys
Virtual keyboard
Zoom-in and zoom-out of the view
Refreshing the screen
Modifying properties
Clearing the SEL information
Ipmi information
System Event Log SEL
Sensor Data Record SDR
Field Replaceable Unit FRU
BMC Configuration
Starting up the BMC Configuration window
User Settings
Network Settings
Module name Port Protocol Direction Number Name
LAN
DNS
Host name
WEB server settings
E f
Alert Mail Configuration
Basic
Message
Smtp
Option
BMC Fqdn
Firmware Update
Starting up the firmware update window
Loading update data files
Confirming revision
Selecting what to be upgraded
Writing update data into the BMC
End of writing
Troubleshooting
Error Messages
BMC-related error
Errors on the Remote KVM Console
Field replaceable FRU information display error
System event log SEL display errors
Sensor data records SDR display error
BMC configuration errors
Firmware update errors
System Configuration
System Configuration
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Installing and Using Utilities
NEC Expressbuilder
Start Menu
Installing and Using Utilities
NEC Expressbuilder Top Menu
Start
Setup
Tools Menu
Installing and Using Utilities
Master Control Menu
\MC\1ST.EXE
NEC Esmpro Agent and Manager
Overview
Installing and Using Utilities
Detection of Server Fault
Prevention of Server Fault
Management of Server Operation Status
Function name Supported Function description
Installing and Using Utilities
Monitoring of NEC Express5800/ft series
Collective Management of Distributed Servers
Installing and Using Utilities
Device name Device ID
NEC Esmpro Agent
Device ID in Alert Report
CPU/IO module #1 CPU/IO module #0 Scsi enclosure
Supplement
Status of Logical PCI Slots
Impact of Module Status Changes
Status Color after Mounting a Hard Disk
LAN Monitoring Report
Change Settings of File System Monitoring Function
CPU Load Ratio of Snmp Service snmpd
Monitoring with NEC Esmpro Manager Ver.4.22 or Earlier
Esras Utility
Current Status of Temperature, Voltage and Fan Sensors
When ft Tree Appears on Date Viewer in an Incorrect Manner
Floppy Disk Drive Information
Status Actions
When the Displayed Bios Information is Incorrect
Hang of Snmp Service
Ethernet Adapters You Do Not Use
Monitoring in Sleep State
Scsi Slot Indication when a Disk Fails
Bonding configuration displayed by NEC Esmpro Manager
Status of Scsi Slots and Mirrored Disks at High Load
Monitoring NEC Storage
NEC Esmpro Manager
Monitoring by Use of Data Viewer
Monitoring CPU Module
„ CPU
Monitoring IO Module
Monitoring PCI Slots and Devices on IOᴾModule
Installing and Using Utilities
Monitoring BMC on IOᴾModule
Monitoring Scsi Enclosure
Monitoring Mirror Disk
Monitoring Hard Disk
Monitoring Operations
Status of hard disk Status of mirror volume
Mirror Mirror Mirror
You can identify the new hard disk by DevicePathID ex /1
Scsi Slot ο General
Details of alert report
Installing and Using Utilities
Server Maintenance Utility
Screen Layout
System Information
Chassis Information contains the following information
System Configuration
Automatic firmware update
Module#n
CPU ModuleIDn/m
Mtbf Information contains the following information
Diagnostics Information contains the following information
PCI ModuleIDn/m
Scsi AdapterIDn/m/o
Scsi BusIDn/m/o/p
Ethernet BoardID/n/m/o Port p
Scsi Enclosure
Scsi EnclosureIDn
Scsi Slot IDn.m
Enter key
Key Operations
Tab key
Maintenance of NEC Express5800/ft series
Whole system
CPU module
Scsi bus
Start and Stop of Components
Compo Start Stop Nent Remote Local
Procedure in NEC Esmpro Manager „ Start
„ Stop
Sample screen of NEC Esmpro Manager
Sample screen of NEC Esmpro Manager
Stop
Procedure in the Server Maintenance Utility Start
Sample screen of Server Maintenance Utility
Check and Clear of Mtbf Information
Component Mtbf clear Remote Local
Procedure in NEC Esmpro Manager
Sample screen of NEC Esmpro Manager
Procedure in the Server Maintenance Utility
Sample screen of Server Maintenance Utility
Diagnostics
Component Diagnostics Remote Local
Maintenance screen of IOᴾmodule PCI Module Maintenance
Procedure in the Server Maintenance Utility
Firmware Update
Component Firmware update Remote Local
Update screen of CPU module CPU Module Update
Check
Procedure in the Server Maintenance Utility
Main window CPU Module screen Firmware Update screen
Dump Collection
Installing and Using Utilities
Procedure in the Server Maintenance Utility
Setup of System Operation
System Setting screen Main window
BMC Firmware Update
Component BMC firmware update Remote Local
Procedure of Update from NEC Esmpro Manager Menu
Procedure of Update from the Server Maintenance Utility
Changing Update Data Storage Destination
NEC DianaScope
Maintenance
Checking Status LEDs
Daily Maintenance
Checking Alert
Cleaning the NEC Express5800/ft series
Making Backup Copies
Cleaning
Cleaning the Keyboard and Mouse
Cleaning the Floppy Disk Drive
Cleaning CD-ROM
Cleaning Tape Drive
Test Items
System Diagnostics
Startup and Exit of System Diagnostics
Test window title
Test result
Reboot
Guideline
Test summary window
Device List
Maintenance
Features of Off-line Maintenance Utility
OFF-LINE Maintenance Utility
Starting the Off-line Maintenance Utility
Tips
RELOCATING/STORING the NEC Express5800/ft series
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Troubleshooting
To Locate the Errors
Example
Error Messages
Error Messages by LED Indication
Post Error Messages
On-screen error message Cause Action
Troubleshooting
Troubleshooting
CPU/IO module
Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Error Notification by Beep
Beep code Meaning Action
Linux Error Messages
Message Meaning Action
Troubleshooting
Bios
Troubleshooting
Troubleshooting
Mtbf
Troubleshooting
USB
Troubleshooting
Server Management Application Error Message
Fail to power on the server
Solving Problems
Problems with NEC Express5800/ft series
Fail to power off the server
Server reboots while running the SCSISelect utility
Fail to access to internal or external devices
Post fails to complete
CPUs not in Duplex mode
Disks not in Duplex mode
Fail to access read or write to the floppy disk
Keyboard or mouse fails to operate
Screen freezes, keyboard and mouse do not work
Mount point is not automatically created
Fail to start the OS
Fail to access to the CD-ROM
Fail to access the hard disk
OS behavior is unstable
IO module is not disconnected
Screen of X is not displayed after failover
Disk Access LED is amber and blinking
Setting screen for kudzu is displayed at each startup
Network is not duplexed
Event Log
Hasftctl-related logs are recorded in the system event log
Error is recorded in the log at OS startup
Syslog
HASIPMI-related logs are recorded in the log
SCSI-related logs are recorded in the system event log
FC-related logs are recorded to the system event log
Problems with NEC Expressbuilder
Message Cause and Remedy
Problems with NEC Esmpro
Collection of System Information
Collection of Trouble Logs
Collection of syslog
Saving Dump Files
Collection of the Memory Dump
Preparing for Memory Dump
Storing Dump File
Backup of Ipmi Information
Time Required for Dump Collection
Troubleshooting
System Upgrade
Safety Precautions
ANTI-STATIC Measures
Preparing Your System for Upgrade
Inch Hard Disk Drive
Installing 3.5-inch Hard Disk Drive
Tips
Removing 3.5-inch Hard Disk Drive
Replacing 3.5-inch Hard Disk Drive
Replacing the Hard Disk Drive
RAID Configuration When Disks are Added
= Scsi
Example of RAID configuration
Tips
Inch Device
Installing 5.25-inch Device
Removing 5.25-inch Device
Precautions
CPU/IO Module
Removing CPU/IO Module
System Upgrade
Installing CPU/IO Module
Dimm
Precautions
Installing Dimm
Removing Dimm
Replacing Dimm
Processor CPU
Installing CPU Model with Heat Sink
Place the CPU on the socket carefully
System Upgrade
Removing CPU Model with Heat Sink
Replacing CPU
Ft Remote Management Card
Installing ft Remote Management Card
Removing ft Remote Management Card
PCI Board
List of option PCI boards and installable slots
Size
Installing PCI Board
Removing PCI Board
Replacing PCI Board
Setup of Optional PCI Board
N8803-032 Scsi board
N8803-033 Fibre Channel Board Set
Appendix a
Specifications
Appendix B
Address Chip in Use
Page
Page
2nd Edition 9-2006
