System Configuration 4-79

Troubleshooting

Error Messages

When using the remote management, an error dialog box may appear on the management PC if some problem occurs. Messages and actions for the errors are described below.

Fatal errors

No.

Error message

Action

1

Fatal error. JavaVM quits.

Try logging in again.

 

 

If the same message continues to appear, contact

 

 

your service representative.

2

A fatal software error has

Try logging in again.

 

occurred.

If the same message continues to appear, contact

 

 

your service representative.

Logon error

No.

Error message

Action

1

Authentication error

Check the user name and password, and then enter

 

 

them again.

Access privilege error

No.

Error message

Action

1

Unauthorized operation. You

Try performing the operation with administrator’s

 

have no privilege to perform the

privileges. Consult your administrator.

 

operation.

 

Network errors

No.

Error message

Action

1

 

Check the network environment and try again.

 

The HTTP communication failed.

Contact your service representative if the error

 

 

persists. .

2

 

Check the network environment.

 

Could not resolve the IP address.

You cannot use Remote KVM Console for

 

 

connections via proxy.

3

 

Check the network environment.

 

Unable to reach the target host.

You cannot use Remote KVM Console for

 

 

connections via proxy.

4

 

Check the network environment and try again.

 

Failed to download applet.

Contact your service representative if the error

 

 

persists.

5

The RMCP+ session is closed.

Check the network environment.

 

If there is no network problem, contact your service

 

 

representative.

6

Failed to establish the RMCP+

Check the network environment.

 

session.

If there is no network problem, contact your service

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NEC EXP320B, EXP320A, N8800-091F, N8800-090F manual Troubleshooting, Error Messages

N8800-091F, EXP320B, EXP320A, N8800-090F specifications

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