Symptom

Check

Cause/Solutions

The printer

• Can you read the CD-ROM

cIf there is an error with the CD-ROM,

driver cannot be

with Explorer?

you may not be able to read it. If an

installed.

 

error message is displayed on your PC,

 

 

check the contents and remove the

 

 

source of the problem. Then install the

 

 

printer driver again. For details on the

 

 

error contents, see the operating

 

 

instructions of your PC.

 

 

 

 

• Is there an anti-virus

cIf there is an anti-virus program or other

 

program or other program

program running on the system, exit it

 

running on the system?

and then start installing the driver.

 

 

 

 

• Did you log onto Windows

cTo install the driver in Windows XP/

 

XP/2000 Professional using an

2000 Professional, log onto Windows

 

Administrator user account?

using an Administrator user account.

 

 

 

The printer does

 

c Check if the ERROR indicator of the

not respond to

 

printer lights or flashes. If it does, do the

the printing

 

following procedures, which may solve

order from the

 

the problem:

PC.

 

1 Turn off and then on the printer.

 

 

2 Disconnect the AC power adaptor

 

 

from the printer.

 

 

3 Wait for 5 to 10 seconds, and then

 

 

connect the AC adaptor again.

 

 

4 Restart your computer.

 

 

If these do not solve the problem,

 

 

consult with your Sony dealer or service

 

 

facilities.

 

 

 

 

• Is an error message

c Remove the USB cable and then connect

 

displayed stating that an

it again.

 

error was detected in output

 

 

of documents via USB?

 

 

 

 

 

• Is a PictBridge-compliant

cYou cannot connect a PictBridge-

 

digital camera connected to

compliant digital camera and the PC to

 

the printer?

the printer at the same time. Remove the

 

 

cable from the PICTBRIDGE connector

 

 

and connect the PC again to the printer.

 

 

 

Troubleshooting

35 GB