If paper jams
1 Turn off the power of the printer and then turn it on again.
Please wait for the print paper to be ejected automatically.
1(on/standby)
Print paper
2 Remove the ejected print paper from the printer.
3 Remove the paper tray and ink ribbon from the printer and check to ensure if there is no jammed print paper inside.
Check to see if there is jammed paper. If there is, remove it.
Note
If you cannot remove the jammed paper, contact your Sony dealer.