Symptom

Cause

Solution

You cannot display a print

• You cannot display print (DPOF) marks on

(DPOF) mark.

moving images and Clip Motion images.

 

 

 

 

Computers

Symptom

Cause

Solution

You do not know if the OS

p Check “Recommended computer environment” (pages 81 and

of your computer is

 

90).

compatible.

 

 

 

 

 

You cannot install the

p In Windows 2000, log on as Administrator (authorized

USB driver.

 

Administrators) (page 81).

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 15).

recognize your camera.

• The battery level is low.

p Use the AC power adaptor (page 14).

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 84).

 

• The USB cable is not connected firmly.

p Disconnect the USB cable, and connect it again firmly. Make

 

 

sure that “USB MODE” is displayed on the screen (page 84).

 

• [USB CONNECT] is set to [PTP] in the SET UP

p Set it to [NORMAL] (page 112).

 

settings (except Windows XP and Mac OS X).

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for the ones connected to the

 

connected to other equipment besides the

keyboard, the mouse, and your camera.

 

keyboard, the mouse, and your camera.

 

 

• The USB driver is not installed.

p Install the USB driver (pages 82 and 90).

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the USB

 

computer.

cable (page 84).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 85, 86

 

your OS.

and 91).

 

p If you are using the “PIXELA ImageMixer for Sony”

 

 

application software, click on HELP.

 

 

 

The image cannot be

p If you are using the “PIXELA ImageMixer for Sony”

played back on a

 

application software, click on HELP.

computer.

p Consult the computer or software manufacturer.

 

 

 

98