Symptom

Cause

Solution

You cannot cut a movie.

• The movie is not long enough to cut.

 

• Protected movie (MPEG movie), Clip Motion,

 

Multi Burst files and still images cannot be cut.

 

 

 

 

Computers

Symptom

Cause

Solution

 

 

You do not know whether

p Check “Recommended computer environment” (pages 78, 88).

 

 

or not your OS can be

 

 

 

 

used with the camera.

 

 

 

 

 

 

 

 

 

You cannot install the

p In Windows 2000, log on as Administrator (authorized

 

 

USB driver.

 

Administrators).

 

 

 

 

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 20).

 

 

recognize your camera.

• The battery level is too low.

p Use the AC Adaptor (not supplied) (page 19).

 

 

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 82).

 

 

 

• The USB cable is not connected securely.

p Disconnect the USB cable, and securely connect it again. Make

 

 

 

 

sure that “USB MODE” is displayed on the LCD screen

 

 

 

 

(page 82).

 

 

 

• [USB Connect] is set to [PTP] in the SET UP

p Set it to [Normal] (page 107).

 

 

 

settings.

 

 

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for those connected to the

 

Troubleshooting

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

 

connected to other equipment besides the

keyboard and the mouse.

 

 

 

keyboard, the mouse.

 

 

 

 

• The camera is not directly connected to your

p Directly connect the camera and your computer without using a

 

 

 

computer.

USB hub.

 

 

 

• The USB driver is not installed.

p Install the USB driver (page 79).

 

 

 

device because you connected the camera and

then install the USB driver (pages 79, 84).

 

 

 

 

 

your computer with the USB cable before you

 

 

 

 

 

 

 

 

installed the “USB Driver” from the supplied

 

 

 

 

CD-ROM.

 

 

 

 

 

 

 

 

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Sony DSC-P72, DSC-P32 operating instructions Computers