Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

Power

The power is not turned on.

,Check that the mains lead is connected securely.

Picture

There is no picture/picture noise appears.

,Re-connect the connecting cord securely.

,The connecting cords are damaged.

,Check the connection to your TV (page 16) and switch the input selector on your TV so that the signal from the player appears on the TV screen.

,Set “LINE” in “SCREEN SETUP” to an item appropriate for your system (page 66).

,The disc is dirty or flawed.

,If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programmes could affect picture quality. If you still experience problems even when you connect your player directly to your TV, try connecting your player to your TV’s S VIDEO input (page 16).

,The disc is recorded in a colour system that is different from your TV.

,You have selected “PROGRESSIVE AUTO” or “PROGRESSIVE VIDEO” using the PROGRESSIVE button on the front panel (the PROGRESSIVE indicator lights up) even though your TV cannot accept the progressive signal. In this case, disconnect the HDMI cord from the player, and then select “NORMAL (INTERLACE)” so that the PROGRESSIVE indicator turns off.

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,Even if your TV is compatible with progressive format 525p/625p signals, the image may be affected when you set the player to progressive format. In this case, select “NORMAL (INTERLACE)” using the PROGRESSIVE button on the front panel so that the PROGRESSIVE indicator turns off and the player is set to normal (interlace) format.

,If you set “LINE” to “RGB” in “SCREEN SETUP” (page 66), the player outputs no component video signals.

,The player is connected to an input device that is not HDCP compliant (the HDMI indicator on the front panel does not light up). See page 17.

,If the HDMI OUT jack is used for video output, changing the “HDMI RESOLUTION” setting in “SCREEN SETUP” may solve the problem (page 66). Connect the TV and the player using a video jack other than the HDMI OUT, and switch the TV’s input to the connected video input so that you can see the on-screen displays. Change the “HDMI RESOLUTION” setting in “SCREEN SETUP,” and switch the TV’s input back to HDMI. If the picture still does not appear, repeat the steps and try other options.

,If the signal from the LINE OUT (VIDEO) or S VIDEO OUT jacks is distorted, change

the “HDMI RESOLUTION” setting in “SCREEN SETUP” to “720 ⋅ 480/576p.”

There is no picture or the picture noise appears when connected to the HDMI OUT jack.

,Try the following: 1Turn the player off and on again. 2Turn the connected equipment off and on again. 3Disconnect and then connect the HDMI cord again.

The picture does not fill the screen, even though the aspect ratio is set in “TV TYPE” under “SCREEN SETUP.”

,The aspect ratio of the disc is fixed on your DVD.

The picture is black and white.

,Set “LINE” in “SCREEN SETUP” to an item appropriate for your TV (page 66).

,Depending on the TV, the picture on the screen becomes black and white when you play a disc recorded in the NTSC colour system.

,If you are using a SCART cord, be sure to use one that is fully wired (21-pins).