The disc tray does not open and “LOCKED” appears on the front panel display.

,Child Lock is set (page 25).

The disc tray does not open and “TRAY LOCKED” appears on the front panel display.

,Contact your Sony dealer or local authorized Sony service facility.

“Data error” appears on the TV screen when playing a DATA CD or DATA DVD.

,The MP3 audio track/JPEG image file/ DivX video file you want to play is broken.

,The data is not MPEG-1 Audio Layer III data.

,The JPEG image file format does not conform to DCF (page 51).

,The JPEG image file has the extension “.JPG” or “.JPEG,” but is not in JPEG format.

,The file you want to play has the extension “.AVI” or “.DIVX,” but is not in DivX format, or is in DivX format but does not conform to a DivX Certified profile.

Self-diagnosis Function

(When letters/numbers appear in the

display)

When the self-diagnosis function is activated to prevent the player from malfunctioning, a five-character service number (e.g., C 13 50) with a combination of a letter and four digits appears on the screen and the front panel display. In this case, check the following table.

C:13:50

First three

Cause and/or corrective

 

characters of

action

 

the service

 

 

 

number

 

 

 

 

 

 

 

C 13

The disc is dirty or recorded

 

 

in a format that this player

 

 

cannot play (page 7).

 

 

, Clean the disc with a

 

 

cleaning cloth or check its

 

 

format (page 2).

 

 

 

 

 

C 31

The disc is not inserted

 

 

correctly.

 

 

, Re-insert the disc

 

 

correctly.

 

 

 

 

Additional

 

 

 

E XX

To prevent a malfunction, the

 

(xx is a number)

player has performed the

 

 

self-diagnosis function.

 

 

, Contact your nearest

Information

 

Sony dealer or local

 

 

 

authorized Sony service

 

 

facility and give the 5-

 

 

character service number.

 

 

Example: E 61 10

 

 

 

 

 

75