Support Options
Support Options
If you have questions about your computer or the preinstalled programs, refer to the following sources for answers in the sequence listed below.
1VAIO® Computer User Guide
The
2Program Guides and Help Files
The preinstalled programs on your computer may come with individual help guides. These guides are stored on the hard disk as
3Operating System Online Support
Your computer comes preinstalled with a Microsoft® Windows® operating system. For operating system support, you can visit Microsoft® customer support at: http://support.microsoft.com/directory/.
4VAIO Support Agent
You can find VAIO Support Agent by clicking Start and All Programs (Programs for Windows® 2000) and VAIO Support and VAIO Support Agent. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your programs, network settings, and other important program settings. When your program is protected, you can use VAIO Support Agent to repair program problems by restoring the program to any of the previously protected states.
5Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online. You can visit Sony Computing Support at: http://www.sony.com/pcsupport.
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