Getting help
Sony VAIO Desktop User Guide
n N
63
If this still fails, proceed as follows:
1If possible, save any unsaved work.
2Press <Alt>+<F4>.
The Turn off computer box appears.
3Select Restart.
Make sure the software you are using is compatible with your equipment and operating system. If these options fail, try
✍If none of the above solves the problem, you can turn off the computer by pressing the power button for longer than 4 seconds. All unsaved data will be lost.
If the same application locks up regularly, contact the software publisher or the advertised technical support.
Windows® locks up during shutdown
There are many reasons why the Windows® operating system may not shut down properly, including incompatible or conflicting drivers, damaged files, or
To search Windows® Help for troubleshooting information, proceed as follows:
1From the Start menu, select Help and support.
2Click Fixing a problem.
3Use the browse and search functions to find a solution.
My mouse does not work
Check that the mouse is plugged into the mouse connector on the back of the unit.
There may be dust or dirt inside the mouse mechanism.