Getting help

Sony VAIO Desktop User Guide

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To reset the printer connection, proceed as follows:

1Click on Start > Control Panel / Printers and other Hardware and then Printers and Faxes.

2On the View menu, select Refresh.

3Click on the icon of the printer installed on your computer.

4In the Printer Tasks menu, which has now expanded, click on Set printer properties.

5Have a look through the different tabs and check that everything seems normal.

6Restart your computer.

When I remove a Memory Stick™, an error message appears

Insert the Memory Stick™ into the slot again and press <Enter>. Wait until the active application finishes, then remove the Memory Stick™. If the message confirms the ejection of the Memory Stick™, click OK.

About digital video captures and DVgate

When I record images to a digital video device using DVgate, my system displays the message 'Recording to DV device failed. Check the power and cable connections to the devices and try again'

Close all open applications and restart your computer. Frequently recording images to a digital video device while using DVgate sometimes causes this error.

About i.LINK™ devices

My i.LINK™ device does not appear on the desktop

To see the i.LINK™ device icon on the desktop, proceed as follows:

1Turn off and disconnect your i.LINK™ device.

2Reconnect your device.