Getting help

Sony VAIO Desktop User Guide

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6Go to http://www.club-vaio.sony-europe.com to find online tutorials about your favourite VAIO software.

Other sources of information

❑VAIO-Link website, which you can access if you have any problems with your computer: http://www.vaio-link.com

❑VAIO-Link: Before contacting the VAIO-Link, try to solve the problem by reading the user guides and help files supplied with the peripherals or software.

✍You will need to set up and configure your VAIO's internal modem before you can make use of these communication features.

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO desktop. Many problems have simple solutions. Please try these suggestions before contacting VAIO-Link or your local Sony dealer.

You are recommended to print out this section and keep it for future reference.

About the computer and software

My computer does not start

❑Check that the computer is plugged into a power source and that it is turned on.

❑Check that the power indicator on the front panel of the computer indicates that the power is on.

❑Confirm that the power cord and all cables are connected firmly.

❑If you have plugged the computer into an Uninterrupted Power Supply (UPS), make sure the UPS is turned on and works.