Getting help

Sony VAIO Desktop User Guide

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If none of the above solves the problem, you can turn off the computer by pressing the power button for longer than 4 seconds. All unsaved data will be lost.

If the same application locks up regularly, contact the software publisher or the advertised technical support.

Windows® locks up during shutdown

There are many reasons why the Windows® operating system may not shut down properly, including incompatible or conflicting drivers, damaged files, or non-responsive hardware.

To search Windows® Help for troubleshooting information, proceed as follows:1From the Start menu, select Help and support.2Click Fixing a problem.3Use the browse and search functions to find a solution.My mouse does not work

Check that the mouse is plugged into the mouse connector on the back of the unit.

There may be dust or dirt inside the mouse mechanism.