Getting help

Sony VAIO Desktop User Guide

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❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.

❑If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the computer by pressing <Alt>+<F4>, and then click Turn Off.

My computer or software program is not respondingTo end the application that has stopped responding, proceed as follows:1Press <Ctrl>+<Alt>+<Delete>.If you have not changed the default settings, you will enter the Task Manager.

2On the Applications tab, scroll down until you see the comment Not responding next to an application.

3Select this application from the list and click End Task.

Windows® will try to close the application. If it fails to do so, a second dialog box appears.

4Select End Task again.

✍If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager appears.

If this still fails, proceed as follows:1If possible, save any unsaved work.2Press <Alt>+<F4>.The Turn off computer box appears.3Select Restart.

Make sure the software you are using is compatible with your equipment and operating system. If these options fail, try re-installing the software.