Topics

Topic: My modem connection is slow

The computer’s modem uses Lucent 1648 technology/V.90. Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑For optimum performance, ensure you are calling an Internet Service Provider number that is V.90-compliant.

❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to this line.

Topic: My modem does not work

❑Check that the phone line is plugged into the LINE jack.

❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialing is correct.

❑Verify that the software you are using is appropriately configured to recognize and interact with the Sony computer modem. Call the software publisher if you do not know how to configure the software to recognize the modem. All programs preinstalled by Sony are compatible.

❑If your modem is not functioning properly, you can perform a simple diagnostic test to try and determine the cause.

1 Click the My Computer icon on your desktop.

2 Click Control Panel.

3 Click Modems.

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