Sony PCV-RX580, PCV-RX590G manual Topic My modem connection is slow, Topic My modem does not work

Troubleshooting

✍You may need to reinstall the sound drivers. See “To Use the Driver Recovery CD(s)” for more information.

Topic: My modem connection is slow.

Many factors influence modem connection speed:

❑Telephone line noise

❑Incompatibility with other telephone equipment such as fax machines or other modems.

❑Internet Service Providers (ISP) connection capability may vary.

If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), check the following:

❑Contact your phone company and ask them to verify that your phone line is free from line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑For optimum performance, verify that your ISP point of presence (POP) phone number is compliant with V.90 standards.

❑If you are having a problem connecting with your ISP, check that they are not experiencing technical problems.

❑Try connecting your modem through another phone line, if available.

Topic: My modem does not work.

Your modem may be experiencing equipment or software conflicts. If your modem is not functioning properly, check the following:

❑Check that the phone line is plugged into the Line jack.

❑Check that the phone line is working. You can check the line by plugging in a standard telephone and listening for a dial tone.

❑Check that the access phone number (POP) is correct.

❑All software applications that are preinstalled by Sony are compatible with your computer modem. If you have installed other software, contact the software publisher for information on how to configure the software to recognize the modem.

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