Troubleshooting
This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support.
Topics
Topic: My computer does not start.
❑Check that the computer is plugged into a power source and that it is turned on. Check that the power light is lit on the front panel of the computer.
❑Confirm that a disk is not in the floppy disk drive (unless you are using a bootable floppy disk).
❑Confirm that the power cord and all cables are connected firmly.
❑If you plugged the computer into a power strip or Uninterruptible Power Supply (UPS), make sure the power strip or UPS is turned on and working.
❑Check that the monitor is plugged into a power source and turned on. Check that the brightness and contrast controls are adjusted correctly. See the manual that came with your display for details.
❑Check that the computer is not in standby mode.
Topic: My files are corrupted or deleted. I want to recover applications that came with my computer.
See “To Use the Application Recovery CD(s)” for more information.
Topic: My drivers are corrupted or deleted. I want to recover drivers that came with my computer.
See “To Use the Driver Recovery CD” for more information.
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