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Topic: My computer or software application stopped responding.
You can try to locate and close the software application that has stopped responding.
1Press Ctrl+Alt+Delete. The Windows Task Manager window appears.
2From the Applications tab, locate the application that has the status message, “Not responding.”
3Click to select the application and then click End Task. Windows attempts to close the application.
If your computer does not respond or the application does not close, try the following steps:
1Save any open files, if possible.
2Press Alt+F4. The Turn Off Computer window appears.
3Click the Restart button.
If your computer still does not respond and you cannot restart, shut down your computer by:
❑Pressing Ctrl+Alt+Delete twice consecutively.
❑Pressing and holding the power switch for more than six seconds.
If the software application continues to stop responding or causes your computer to stop responding, contact the software publisher or designated technical support provider.
Pressing Ctrl+Alt+Delete twice consecutively, may result in the loss of data from files that are currently open.
Topic: Why does the Windows® operating system stop responding during shutdown?
The Windows operating system may not shut down properly for many reasons, including incompatible or conflicting drivers, damaged files, or
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